Customer Service Third Party Representative

Altaquip LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Altaquip, founded in 1997, has become one of the largest providers of commercial and consumer equipment service in the U.S. We offer services on a number of product categories, such small engine repair and outdoor power and lawn maintenance. Altaquip services over 100 manufacturer’s brands including Craftsman, Briggs & Stratton, Toro, Caterpillar, Husqvarna, Ariens, Generac, EGO, Greenworks and MTD, to name a few.

The Customer Service Representative/Third Party Admin is responsible for providing excellent customer service as well as outbound and inbound calls.

Responsibilities

The Customer Service Representative/Third Party Admin is responsible for the following tasks. Additional tasks may be added or deleted at management’s discretion.

• Professional communication with current customers, service centers, and third-party service providers.
• Return communication regarding customer satisfaction and service.
• Calls to original equipment manufacturers and part vendors.
• Inbound customer service calls.
• Provide customers with information including estimates and status updates.
• Creation of invoices and estimates as required.

Other Responsibilities

• Provide reports and information to management as needed.
• Other duties as assigned.
• This job description is not meant to be a complete listing of all duties and responsibilities of the Customer Service Representative.

Knowledge and Skills Requirement

• High School diploma/GED
• Strong interpersonal and communication skills
• Positive and optimistic outlook
• Proper phone techniques/etiquette
• Competency with Microsoft Products including Word, Excel, and PowerPoint

Working Conditions

• The Customer Service Representative/Third Party Admin will work in an office environment. The ability to move and lift up to 25 pounds is required.

Benefits Offered

• Medical, dental, and vision insurance available immediately upon hire
• Paid vacation available after 90 days of employment
• Paid Holidays
• 401(k) with company match
• Paid parental leave

Salary range of $19.00 - $21.00 per hour, DOE.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.