FRONT DESK JOB DESCRIPTION

The Front Desk employee reports directly to the Director and to the Manager of Altitude Trampoline Park.

Front Desk employees are expected to:

• Represent Altitude Trampoline Park by maintaining a professional attitude and appearance in keeping with the park’s philosophy.
• Communicate and enforce all park regulations and jumping rules in a personable and professional manner.
• Communicate any potentially dangerous elements of the facility to the Manager and to a Director of Altitude Trampoline Park.
• Ensure the accurate and complete registration/waivers. If uncertain consult with management prior to admitting anyone into the park.
• Attend ALL scheduled staff meetings - Participate in and help facilitate staff training. - Be on time for your shift.
• Properly open and close the front desk each day according to Standard Operating Procedures.
• Accurately book, change and cancel jump appointments.
• Acknowledge and greet everyone who enters and leaves the facility.
• Provide detailed descriptions of the park, birthday packages, services, facility features and hours of operation.
• Utilize park computer with skill and proficiently.
• Answer phone promptly and use the guest’s name during phone conversation
• Actively promote the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked and well organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the park that require attention.