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Client Services Manager
Ama Consulting Lanham, MD
$81k-103k (estimate)
Full Time | Business Services 2 Months Ago
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Ama Consulting is Hiring a Client Services Manager Near Lanham, MD

Job description

AMA Consulting is a professional services government contracting firm. We are looking for a dedicated and innovative self-starter to join our corporate office. This position requires the ability to be agile and function in multiple capacities to support the operations of a small business. You will report directly to the Managing Director and owner of the firm.

Specific Duties include:

1. Serve as a primary point of contact to initiate, modify, and resolve travel plans, including adjusting existing travel arrangements. Create and finalized travel arrangements for more than 7 employees and 1 Managing Director. Planned travel projections and track travel expenditures for all AMA employees.

2. Manage Payroll for employees, onboard new hires into an outsourced HR company.

3. Plan annual event Magnificent Leadership Conference: Speaker call, promotional items, honorees, hotel logistics and marketing.

4. Provide project support, marketing and outreach for federal contracts won by AMA.

5. Manage proposal support by creating proposal templates, sorting proposal folder, proposal editing and proof reading.

6. Manage Summer Interns: Assigned project tasks, timesheet approvals, progress internship reports.

7. Prepare training materials, handouts, and sign in sheets, course evaluations and preparation for course certificates. Maintain training schedule using ASANA.

8. Provide support to AMA employees and independent consultants.

9. Update and maintain company website, webinars, events, and social media handles - Twitter, LinkedIn, YouTube, Instagram, and Facebook.

10. Create social media marketing plan to monitor analytics for social media engagement, identify key success metrics and outreach campaigns.

11. Set-up AMA LTL Webinars twice monthly in Zoom.

12. Update AMA Website with webinar, and minor updates

13. Meeting support for AMA director, AMA Team, and consultants

14. Recruit for future AMA employees as needed for contracts. Using Indeed or LinkedIn.

Requirements

1. Must be able to get a government public trust

2. Must have 3 years’ experience working in a corporate environment reporting to senior executives

3. Experience with government preferred

4. Must have excellent writing skills/ Proofreading

5. Must have strong work ethic and be flexible to support various tasks

6. Must have strong interpersonal skills: Be able to foster a positive atmosphere in the office that reflects our corporate values of excellence, diligence, integrity, and compassion.

7. Must have interpersonal skills to create and maintain relationships with AMA clients, potential clients, partners, and internal team.

8. Must be creative and innovative willing to bring new ideas and fresh thinking and have an enterprising attitude.

9. Must be flexible to work hours needed to advance the organization’s objectives.

10. Bachelor’s degree in business, Communication or related field preferred. At least 4 years of experience as an Office Manager.

Job Type: Full-time

Salary: Negotiable

Benefits:

  • 401 (K) w/ up to 3.5% Company Match
  • Health, Dental & Vision Insurance
  • Basic & Supplemental Life Insurance
  • Flexible Spending Account
  • 11 Paid Holidays
  • Paid Time Off (PTO)

Work Remotely

  • Yes

Job Types: Full-time, Contract

Job Type: Full-time

Pay: Up to $75,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Lanham, MD 20706: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Microsoft Office: 4 years (Preferred)

Work Location: One location

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$81k-103k (estimate)

POST DATE

01/28/2023

EXPIRATION DATE

02/25/2023

WEBSITE

amaconsulting.ro

HEADQUARTERS

Bucharest

SIZE

<25

INDUSTRY

Business Services

Show more

AMA CONSULTING
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If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Manager job description and responsibilities

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

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They also ensure unsatisfied clients are compensated with free services, products, or discounts.

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Client service managers oversee the hiring, orienting, and training of staff for the department.

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Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

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They develop policies and regulations necessary for ensuring client satisfaction.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Manager jobs

Should be excellent communicators capable of leading a team.

02/21/2022: Utica, NY

Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.

02/12/2022: York, PA

As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.

02/02/2022: Canton, OH

Mastermind creative ways to deliver an exceptional client experience.

02/15/2022: Portland, ME

Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.

02/25/2022: New Haven, CT

Step 3: View the best colleges and universities for Client Services Manager.

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