What are the responsibilities and job description for the Part-Time Guest Services Supervisor position at Amalie Arena?
JOB SUMMARY
VINIK SPORTS GROUP OVERVIEW
Home to an NHL franchise, a collegiate athletics property, event venues of 20,000 and 9,000 seats respectively, a digital media company, retail and ecommerce platforms, Vinik Sports Group (VSG) creates world-class experiences that grow brands, drive revenues, and impact the community.
Drawing on the expertise showcased during the transformation of the Tampa Bay Lightning and Amalie Arena under Jeff Vinik, VSG serves clients through its three core divisions - VSG Commercial Sales, VSG Live and VSG Facilities. VSG features a leadership team with decades of experience in the sports and entertainment industries; leaders who focus on each client’s unique needs before developing strategies and delivering successful solutions in the multimedia sales, event management, facility operations, and guest services verticals. VSG maintains a preference for long-term win-win partnerships, but it remains nimble enough to manage individual events and short-term opportunities for its customers.
This position values guests and is committed to providing positive impression while delivering World-Class Service. This position plays a vital role in creating a clean, safe, and enjoyable experience for our guests and employees.
GAME/EVENT RESPONSIBILITIES
- Provide all guests a positive first impression by offering world-class service
- Interact with Amalie Arena guests, vendors, and employees in a courteous and professional manner.
- Adhere to all standard operating procedures and policies
- Comply with and adhere to all conduct standards
- Successfully perform and direct varied and complex tasks
- Maintain a clean and neat appearance during work hours
- Provide a clean and safe environment by performing sanitization procedures
SUPERVISORY RESPONSIBILITIES
- Monitor the performance, conduct, and attendance of all Guest Experience staff assigned
- Responsible for the quality of the performance, conduct, and effectiveness of their assigned team as a cohesive unit
- Responsible for the professional appearance of the Guest Experience team assigned to them
- Responsible for the quality and accuracy of all supervisor reports and incident reports generated during shift
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provide a clean and safe environment by performing sanitization procedures
- Participate in a cross-training program amongst multiple departments
- Must adhere to attendance policy and be available for 70% of events across all venues
- Perform other duties, as assigned
QUALIFICATIONS
- Excellent Customer Service and Problem-Solving skills
- A minimum of 6-12 months prior leadership experience directing staff
- Knowledge and skill in radio communication
- Strong Leadership skills with ability to take and execute directions
- Ability to remain calm and focused during times of stress
- Excellent verbal communication skills with strong written and oral communication skills
- Ability to exercise sound judgment to diffuse volatile situations
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
