What are the responsibilities and job description for the Insurance Coordinator position at American Autism & Rehabilitation Center?
We are seeking a dedicated and compassionate InsuranceCoordinator to join our team at the American Autism & RehabilitationCenter. This pivotal front desk role serves as the first point of contact forour patients and their families, ensuring a smooth and supportive healthcareexperience from the moment they step into our facility. The ideal candidatewill possess a unique blend of administrative skills, healthcare knowledge, issuanceexperience, and exceptional customer service ability to efficiently manageday-to-day operations and foster a welcoming, supportive environment.
Key Responsibilities :
- Patient Communication and Support : Serve as the first point of contact for patients and visitors, both in-person and over the phone. Provide compassionate support, guiding patients through our services and policies with a professional and polished appearance.
- Insurance and Billing : Verify insurance eligibility, benefits, and copays. Process copayments and handle billing inquiries, ensuring patients understand their financial responsibilities. Submit pre-authorizations to insurance as needed.
- Scheduling and Coordination : Assist with scheduling appointments for new patients and manage schedule changes for existing patients. Coordinate with medical staff and other facilities to ensure timely and efficient patient care.
- Medical Records and Referrals : Communicate with other medical facilities to manage referrals and medical record transfers, ensuring confidentiality and compliance with healthcare regulations.
- Customer Service and Problem Solving : Address patient concerns and inquiries with empathy and professionalism. Resolve issues effectively, demonstrating problem-solving skills and a patient-centric approach.
- Team Collaboration : Work closely with medical and administrative staff to ensure seamless operations and high-quality patient care. Share insights and collaborate on improving patient experience and operational efficiency.
- Experience : Proven experience working at the front desk of a medical facility is required. Familiarity with the healthcare industry, including insurance processes and medical billing, is preferred.
Skills : Excellent communication and customer service skills are essential. Thecandidate must be able to handle sensitive situations with compassion andprofessionalism. Strong organizational and multitasking abilities are required.
Characteristics : We are looking for a problem solver who is compassionate andcan maintain professionalism with all types of customers, including those whomay be rude or demanding. The ability to work collaboratively within a team andindependently is crucial.
Education : A high school diploma or equivalent is required. Additionalcertification or training in healthcare administration or related fields is aplus.
About Us :
The American Autism & Rehabilitation Center is dedicatedto providing comprehensive and compassionate care to individuals with autismand other special needs. Our multidisciplinary team works collaboratively tosupport each patient's unique journey, offering a range of therapeutic,educational, and support services.
