What are the responsibilities and job description for the Customer Service / Office Support position at American Signature Furniture?
Job description
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.
Some of the functions the Customer Service Associate will perform:
- Embodies our values: Serve Others and Own It
- Assists in fostering an energetic and positive working environment
- Frequently communicates with customers via phone
- Partners with all team members to create an easy transaction and great in-home delivery service
- Develops strong relationships with customers who shop with us in-store and online
- Listens to the customers’ needs and presents possible options
The Ideal Candidate will have, among other skills and abilities:
- Ability to read, write and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers and team members
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Demonstrated ability to handle customer calls displaying good phone skills
- Track record of serving others and putting team goals first
- Owner's mindset; takes ownership over everything within scope of responsibility
- Proactive approach; identifies and solves problems
- Adaptability; flexible to shifting priorities and a changing environment
- Desire to continuously improve
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Day shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Glendale Heights, IL 60139 (Required)
Ability to Relocate:
- Glendale Heights, IL 60139: Relocate before starting work (Required)
Work Location: In person
