Business Analyst

This position requires the candidate to be available to work in-person in our Atlanta office. We come in 3 days per week, but support flexibility as needed.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas.

“High-Fiver” Wanted: Business Analysts

Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited with the you help a client out of a tricky problem that you high-five the person next to you? If so, you are exactly who we are looking for.

We are looking for a talented, dedicated Business Analyst to join our high-five team and take part in the continued growth of our dynamic young company.

About Insiten

We are a rapidly growing technology start-up based in Atlanta. Our marquis product, AMP Memberships, is a membership and loyalty platform for carwashes. Since we officially launched AMP, it has taken off like a rocket ship and is now active or coming soon in over 600 car wash locations.

Our platform includes mobile and tablet apps, kiosks, web apps, and data and analytics. We are technology agnostic and leverage modern frameworks and cloud infrastructure such as React, React Native, Azure, AWS, Snowflake, NodeJS, .NET, and more.

Why work for us?

We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and passion for technology and software. We’re dedicated to building world-class solutions for our customers, and at the same time place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.

Benefits you deserve:

• Highly competitive salaries
• Potential equity interest in a rapidly growing company
• Generous PTO policy and holiday schedule
• 401K plan with company matching
• Excellent medical, dental, and vision insurance

But wait, there’s more!

• Located at Atlanta Tech Village, the 4th largest tech space in the US
• World-class engineering team with an incredible track record
• Team-building events, outings, and hackathons
• State-of-the-art workspace and hardware
• Strong focus on community service and volunteering
• Free gym, snacks, drinks, and beer/soda

What are we looking for?

You will be responsible for working closely with our clients to ensure their success on our platform!

Here’s what that entails:

Customer onboarding and relationship building

• Establish a strong working relationship with key customer contacts
• Review the company’s current state operations and identify potential issues and risks to the onboarding process
• Analyze and scrub the customer’s current data from other platforms to prepare it for import into the AMP system
• Develop an onboarding project plan, including hardware order tracking
• Meet regularly with the customer throughout the pre-launch phase
• Oversee the setup and configuration of the new customer’s AMP platform
• Support training key customer resources such as support, marketing, finance, and IT

Go-live support

• Establish and execute a go-live project plan
• Once live, monitor performance and expedite issue resolution
• Solicit customer feedback and address any issues or gaps
• Ongoing account management and consulting

Serve as key point of contact for the customer and liaison to the rest of the team

• Lead/support regular customer touchpoints to track ongoing items and ensure mutual success
• Proactively review and analyze customer data with the goal of identifying examples of good use cases and areas for improvement
• Monitor customer support requests and handle escalations
• Notify customer of new features and recommend how to best leverage them
• Manage customer feature requests and other needs outside of tech support
• Look for opportunities for case studies, testimonials referrals, and upsells

Documentation and knowledge management

• Continuously evaluate and improve customer-facing documentation and support processes
• Trial new tools and techniques to help refine internal processes

What we expect you to have:

• Bachelor's degree
• Comfortable analyzing data in Excel and presenting concepts in PowerPoint
• Passion for problem solving
• Exceptional logic skills and attention to detail, able to pick up complex topics and develop solutions on the fly
• Comfortable presenting your insights internally and externally
• Able to make strong connections quickly and instill confidence
• Ability to stay focused and organized while managing multiple projects and toolsets
• Exceptional writing and communication skills
• Experience working under pressure and balancing the demands of multiple stakeholders
• Comfortable leading training sessions, large meetings, and difficult conversations

Bonus points and street cred for the following:

• Consulting background
• SQL
• Experience working with Power BI or other data visualization tools
• Advanced degree or relevant certifications