Customer Support Operations - Order Management

Pay rate range: $25.00 - $30.00
1st Shift: 7am-4pm/8am-5pm | (Monday - Friday)
Duration: 6 months temp with a possibility of extension or conversion
Location: Irvine, CA
 

POSITION SUMMARY:
With minimum supervision, responsible for administrative duties of broad scope and complexity requiring
independent judgment and familiarity with applicable procedures. Effective interpersonal, verbal, and written skills; versatile to interface at all levels of the organization.

RESPONSIBILITIES
• Following established procedures, perform a variety of administrative responsibilities.
• May be required to perform some or all the following:
• Administers and process customer purchase orders by reviewing Customer Service Administrators’ flow down instructions for product requirements to existing terms and conditions of purchase orders or maintenance agreements.
• Establishes and maintains relationships with customer-facing teams through courteous and efficient servicing of customer requests. Maintains regular communication with customer-facing teams and responds to external customer service issues.
• Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality regarding customer and company matters.
• Generates and processes standard spare quotes in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness submits quotations/proposals for customer review
• Coordinates with various functions of the company (e.g. Customer Service Administrators, quality, shipping/receiving, accounting, Account Managers, planning, and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead time.
• Releases repairs to production when customer approval is received by submitting a work order to the scheduler and updating the sales order
• Enter and manipulate data on spreadsheet, database, or file management programs and perform a broad range of typing projects with a high degree of accuracy and speed.
• Manages customer portals, including downloading purchase orders, updating purchase order status, and expediting requests
• Set priorities and procedures for accomplishing work. May be required to delegate portions to others or help and support to others.
• Collect data, conduct research, and compile information using a variety of mathematical calculations for a broad range of reports and projects.
• Conduct inquiries into specific problems, such as delays, to ensure objectives are being met.
• Communicate potentially negative situations to management in a constructive manner.
• Read mail, highlight action or important items, and attach relevant files or information before distributing. Respond to routine correspondence or draft routine responses for review and signature.
• Ability to accurately type 55 wpm, where applicable. Personal computer skills required.

JOB REQUIREMENTS: 
• Minimum of three years of increasing in complexity of administrative duties related to office experience or demonstrated ability to perform described responsibilities
• High School diploma or education certificate in applicable functional area preferred.
• Working knowledge of R-Card preferred
• MSS knowledge is preferred
• WAWF knowledge is preferred
• CAV knowledge is preferred
• Thorough knowledge of office equipment, administrative procedures, and/or terminology in functional areas.
• Ability to accurately record meeting proceedings, where applicable.
• Proficient with Microsoft Suite software.
• Must demonstrate effective verbal, written, and interpersonal communication skills.
• Ability to work effectively with others and be a participative team player.
• Ability to navigate customer portals, retrieving orders, updating portals with Parker promise dates, and managing portal backlog accuracy, including delivery dates, quantities, and prices.
• Excellent Microsoft Excel skills, including Formula, Vlookup, and pivot table.