Hotel Night Auditor

We are seeking hardworking, dedicated, service-oriented associates!

*This is a full time position:

Night Audit Shift - 11pm-7am

• Maintain positive guest relations at all times
• Resolve guest complaints, ensuring guest satisfaction
• Maintain complete knowledge at all times of: Hotel features/services, hours of operations, Room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities
• Process all guest check-ins, verify registration card information with the guest.
• Monitor, send and distribute guest faxes
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Closing, balancing and making necessary corrections to guest accounts.
• Counting and balancing cash, credit cards and direct bill accounts.
• Investigation or analyzing out‐of‐balance situations and making adjustments or corrections as needed.
• Completing various computer audit reports.

Required Experience:

In addition to the core job requirements, skill sets and work related experience: the ideal Front Desk Night Auditor must have:

• Previous Hotel Front Desk experience a plus
• Proficiency with computers a must
• Basic math skills
• Great communication skills both verbal and written.
• Provide excellent customer service and maintain a professional demeanor at all times.
• Ability to input and access information in the property management system/computers/point of sales system.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Employee discount
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Night shift
• On call
• Overtime
• Rotating weekends
• Weekends as needed

Experience:

• Night Audit: 1 year (Required)
• Hotel Guest Service: 1 year (Required)

Work Location: In person

Salary : $16 - $18