Position Title: Patient Referral and Scheduling Coordinator - Spanish |
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Department/Location: CHS 2017 N Mendell, Ste 3NE, Chicago, IL 60614 | Position Type: Full-Time |
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Shift/Hours: Initially M-F (shift to T-S) |
SUMMARY: |
Guides patient/client through first contact with CHS, to hand off to audiologist/advocate, and post-appointment. Responds to referrals, checks insurance, schedules appointments, and ensures compliance. Responds to all patients/clients/visitors, triaging requests, and providing information about CHS/Anixter and our services and programs. |
ESSENTIAL DUTIES: |
- Schedules patient/client appointments and maintains calendar.
- Responds to telephone, email, and VP inquiries for CHS in a timely manner.
- Collects payments from clients.
- Coordinates all referrals, determines insurance eligibility, and completes related paperwork.
- Maintains patient/client records.
- Welcomes all patients/clients/visitors to CHS/Anixter, responding to inquiries, and triaging requests.
- Translates documents/meetings/events as needed.
- Attends training as required.
- Performs other related duties as assigned.
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REQUIREMENTS (Competencies, skills, abilities, experience, education necessary.) |
- High school diploma or equivalent.
- Minimum of two years administrative/clerical, bookkeeping or medical billing experience.
- Must possess excellent bilingual English/Spanish language skills, both spoken and written.
- Working knowledge of computer software programs (including but not limited to Microsoft Word, Excel) is required.
- Must be well-organized, flexible, detail-oriented and able to work independently.
- Professional attitude and appearance a must.
- Excellent interpersonal and communication skills.
- High performance teams and a strong team player.
- Commitment to company values.
- Knowledge of American Sign Language is a plus, or will teach on site.
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WORK ENVIRONMENT (Expected working conditions, physical effort required & approximate amount of travel.) |
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
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