What are the responsibilities and job description for the Customer Service Specialist I position at APN Software Services Inc?
REQUIRED:
- Radiology diagnostic testing scheduling experience (Required) e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine.
- Health insurance verification knowledge
PREFERRED:
- Epic EMR experience.
- Radiology diagnostic testing scheduling experience (Required) e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine.
- Health insurance verification knowledge
PREFERRED:
- Epic EMR experience.
Duties: Job Summary:The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certi cation to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. For Hoag Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist.
Job Responsibilities:
Skills: Required Skills & Experience:-One (1) three (3) years of customer service experience.
Preferred Skills & Experience:-N/A
Keywords:
Education: Required Education:-High School Diploma or equivalent
Salary : $18 - $24
