E-Commerce Customer Service Specialist

Appalachian Offroad MC (AOMC) is looking to hire a new representative to join our customer service team.

AOMC is one of the nation's largest powersports E-Commerce companies. Specifically, AOMC is a leading resource for all things KTM. Our company provides products to enthusiasts who enjoy both off-road and motocross racing. We are a fast-growing company that has a fast pace. If you enjoy the industry, this is undoubtedly the place for you!

Benefits:

• Paid time off
• Health, Dental, and Vision Plans
• Paid holidays
• 401k with company match
• Opportunities for advancement based on performance
• Employee discounts on parts & motorcycles
• Competitive pay

Typical Duties:

• Respond to customer inquiries through various channels, including phone, email, and live chat
• Address customer questions, concerns, and complaints promptly and professionally
• Collaborate with other departments to resolve customer issues and escalate complex cases when necessary
• Process returns, exchanges, and refunds accurately and efficiently
• Provide the following types of information to the customer; order status, inventory status, documentation, and very specific part numbers which we guarantee it to be an accurate/correct fitment
• Perform research to provide customers with accurate information

Qualifications:

• Prior E-commerce experience is an advantage but not required
• Ability to handle high-volume customer interactions
• Excellent phone/email communications skills
• Effective time management skills
• Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
• Zendesk is beneficial, but not required
• 40/60 WPM typing speed
• Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications
• Must be able to reliably meet work schedule requirements. Excessive absence will not be tolerated
• Be a collaborative team player who can work well and interact with others to perform tasks
• Outstanding written and verbal communication skills and professional phone etiquette
• Familiarity with Google Sheets and Docs is a bonus
• Must have a strong work ethic, have attention to detail, and be able to learn quickly and retain information
• Must be able to be courteous in a stressful situation with high call, ticket, and chat volume.
• Second language is a PLUS (Spanish), not a requirement

Physical Requirements:

• Customer service agents generally are in cubicles most of the day. Long periods of time stationary.
• Customer service agents may be required to transit steps leading to the warehouse to locate items or communicate with team members.
• Customer service agents may be required to lift items up to 40 lbs.

Other Disclosures:

Appalachian Offroad MC is an equal-opportunity employer. AOMC is a drug free work place and employees are subject to random drug testing. AOMC does perform background checks on applicants prior to making an employment decision.

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8-hour shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Charleston, WV 25311 (Required)

Ability to Relocate:

• Charleston, WV 25311: Relocate before starting work (Required)

Work Location: In person