What are the responsibilities and job description for the Entry-Level Service Advisor position at Arctic Home Living?
Compensation: $20-$22 Per Hour Starting Pay
Employment Type: Full-time
About Us: Arctic Home Living has been selling and servicing hot tubs and water filtration systems in Alaska for decades with locations in Fairbanks, Anchorage and Wasilla. We are an Alaskan Owned & Operated company that prioritizes the safety and well-being of our employees and supports the local communities that support us. Visit us at ArcticHomeLiving.com to learn more!
Benefits:
· Medical/Dental/Vision Insurance
· PTO and yearly bonuses
· 401K with 3% company match
· Employee discount with Arctic Home Living, Alaska EcoWater and Renewable Energy Systems of Alaska
· Excellent growth potential and advancement opportunities
Schedule: 5 days per week with rotating weekends.
Position: We are looking for a full time Entry-Level Service Advisor at our Fairbanks location. Primary responsibilities are as follows:
· Answering phones and troubleshooting technical issues with customers using provided training on hot tubs, spas and water treatment equipment
· Scheduling service appointments for customers that maintains efficiency for service techs
· Multitasking- Using Evosus/Multitouch Pro software to create estimates quickly and efficiently while on the phone with customers
· Handling customer invoices and payments
· Resolving customer issues and complaints with tact and great communication skills
· Hands-on training provided
Requirements:
· Ability to pass a background check
· High School Diploma or GED
· Great Customer Service Skills
· Ability and willingness to learn
· Organized and Detail-Oriented
· Technical / Mechanical Problem Solving
· Timely and Reliable
Desired Skills:
· Effective Communication Skills
· Knowledge of the local area
· Ability to work independently and as part of a team
· General computer and typing skills
· Typing minimum 40 WPM
Interested? Please submit your resume to this posting or email it to HR@ArcticAK.com
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Customer Service: 1 year (Preferred)
Ability to Relocate:
- Fairbanks, AK 99701: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22