Claims Account Manager

At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.

Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.

We are looking for a highly capable Claims Account Manager to join our team and work from any of our US offices. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability.  This position reports into the VP, Programs Claims who works from our San Antonio, TX office. This individual will have the exciting opportunity to oversee third party claim administrators handling liability claims on Argo’s behalf and contribute to providing superb claims results for our clients.

The primary duties and responsibilities of the role are:

• Monitor the quality of work performed by internal employees or TPAs adjusting claims for US programs
• Act as the single point of contact for all assigned programs for both internal and external customers
• Participate in audit and claim review process for all assigned program
• Advanced technical expertise related to Public entity specialty liability policies, claims resolution, and skills and knowledge of insurance and claims settlement principles, practices and procedures.
• Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of the company’s internal and external business partners.
• Advanced analytical and problem-solving skills, with the ability to manage and prioritize multiple projects.
• Ability to partner with finance, actuarial, IT and marketing resources.
• A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders.
• Client focus – the ability to effectively determine specific client needs and to provide value added solutions.

Core qualifications and requirements for this position include:

• A Bachelor’s Degree from an accredited university is required.
• At least seven years of Public Entity and industry experience required
• Experience handling specialty programs with experience managing TPAs, MGAs, or other outside vendors
• Experience conducting audits with a proven ability to communicate and present findings accordingly
• A relentless desire to continually update your skills through continuing education and self-development.
• Demonstrates inner strength.  Has the courage to do the right thing and demonstrates it on a daily basis.
• Intellectual curiosity.  Consistently considers all options and is not governed by conventional thinking.
• Ability to build commitment both internally and externally.  Ability to communicate corporate vision and to gain support for your views, opinions and decisions.
• Dedicated to developing talent.  Understands and is committed to developing people so that they realize their full potential.
• A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members.  Creates strong morale and spirit within the team: shares wins and celebrates success as a team
• Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for critical positions.
• Ability to analyze data for accurate and timely reflection of support staff performance and impact on the claims department.
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• Polished and professional written and verbal communication skills. 
• Ability to articulate the financial value of your work at multiple responsibility levels inside our business including Argo senior executives.

About Working in Claims at Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
• Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. 
• We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. 
• Our entire claims team works in a collaborative nature to expeditiously resolve claims.  We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. 
• We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
 

We are committed to:

• Demonstrate entrepreneurial spirit:
  • Get the job done in a non-bureaucratic, resourceful manner.
  • Create a culture of accountability ensuring the delivery of world-class products and services.
• Do the right thing:
  • Act with integrity always.
  • Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.
• Collaborate:
  • Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
  • Encourage and include unique perspectives at all times.
• Respect each other:
  • Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.