What are the responsibilities and job description for the Digital Member Service Officer position at Arizona Central Credit Union?
Arizona Central Credit Union Ranked Top 10 Credit Unions in AZ for 2023
"Ranking Arizona: Top 10 credit unions for 2023" AZBIGMEDIA, 5 April. 2023, azbigmedia.com/business/ranking-arizona/ranking-arizona-top-10-credit-unions-for-2023.
Arizona Central Credit Union is a not-for-profit financial institution that is locally owned and operated by its' members. We are always looking for friendly, professional people who want to join our team. If you have a passion for helping people with their financial needs, this might be the perfect place for you!
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401(k) with up to 6% match, employee assistance program, and much more!
Role:
All ACCU employees are expected to assist the Credit Union in meeting strategic objectives and participate in the growth and success of the organization. The role of the Digital Member Service Officer is to deliver the highest level of service to credit union members. A key component of this service delivery is to build long term member relationships by identifying the financial needs of our members and offering them a Credit Union solution that will improve their financial life. In addition, the position will be responsible for: educating members and potential members on credit union products and services and advising members to ensure they are effectively utilizing the benefits of credit union membership.
Summary of Job Functions and Responsibilities:
- Responsible for handling member transactions associated with checking, savings, loan and other various transactions initiated from the Interactive Teller Machines
- Provides exceptional customer service, identifying and promoting a complete range of ACCU services specific to each individual member’s financial needs
- Serves as an ambassador for alternative delivery channels while building customer relationships through live video
- Follows operating policies, assesses risk of presented transactions, and takes steps to minimize loss in ITM transactions
- Displays a professional demeanor and ability to connect with members
- Provides member assistance and step-by-step guidance through the ITM channel
- Educates members on the use of ITMs enhancing their interactive banking experience via live video technology
- Facilitates all MSO transactions including but not limited to checking, savings, loans and credit cards
- Remain knowledgeable of all credit union products (including consumer, business, and financial services) in order to better educate and advise members on the benefits of membership.
Hours:
- Monday - Friday: 8:45 am - 5:30 pm (In office)
Knowledge, Skills and Abilities:
- Experience: Up to six months of financial or call center experience preferred
- Education: A high school diploma or GED
Salary : $0
