What are the responsibilities and job description for the Customer Service Representative position at Arizona Water Company?
JOB SUMMARY
Under the direction of the Division Manager, the Customer Service Representative has responsibility for ensuring customer satisfaction. This is a non-exempt position.
JOB DUTIES AND ESSENTIAL FUNCTIONS
Responsible for a variety of tasks and duties, which may include but are not limited to the following:
Accepts and accounts for payments and guarantee deposits from customers; prepares bank deposits and related reports.
Handles petty cash ftnd.
Prepares service orders for field crew to assist customers, Answers telephone.
Responds to customer inquiries.
Explains service, rates, credit and billings to customers.
Types letters, forms, records and reports.
Mainlains Division files and records.
Operates computer terminal.
Operates office radio system in accordance with applicable rules, regulations and procedures.
Reconciles monthly banking reimbursement requests. Performs other duties assigned by Division Manager.
EXPERIENCE. SKILLS. KNOWLEDGE AND PHYSICAL REOIJIREMENTS
The required skills, knowledge and physical requirements include, but are not limited 10 the following:
- General office experience is desirable but not mandatory
- Must be able to operate a computer terminal, personal computer, typewriter, calculator and telephone system.
- Must be able to handle money transactions accurately.
- Must be a competent typist and have legible handwriting.
- Must be able to perform routing office assignments.
- Must be qualified to meet the public in a satisfactory manner,
- Good communication skills.
EDUCATION TRAINING AND EXPERIENCE
The following are required:
- High school graduate or equivalent with supplemental business school studies desirable.
- Valid, appropriate Arizona driver's license and acceptable driving record. Must be bondable for the handling of money.
