Description
ARK Hospitality is seeking a highly skilled and dynamic Regional Director of Operations to oversee the performance of multiple hotels and portfolios across Texas, Arizona, and Louisiana. These properties include well-known brands such as Choice, Extended Stay, IHG, and Marriott, with existing and numerous new builds set to open this year and an exciting pipeline for continued growth.
In this role, you will also play a key part in overseeing both pre and post-opening efforts for several new build locations, offering a unique and rewarding opportunity for a passionate leader. We are looking for someone with grit, a hunger for growth and excellence, and the drive to tackle challenges while making a lasting, positive impact.
If you're a strategic leader with a relentless pursuit of excellence and a passion for shaping the future of an expanding portfolio, join us at ARK Hospitality. This is your chance to be part of something exciting.
Responsibilities
Revenue & Profit Management :
- Manages all revenue sources, including rooms, housekeeping, food and beverage, engineering, and other departments, ensuring profitability across all areas.
- Creates and implements local and national marketing plans and pricing strategies, with a deep understanding of market segments.
- Responds quickly to changing market conditions, adjusting strategies as necessary to maintain competitiveness.
- Reviews and monitors the hotel's performance regularly, producing monthly financial reports and ensuring alignment with the annual budget.
Sales & Business Development :
Actively participates in sales discussions, meetings, and planning sessions; develops strong relationships with key account executives and understands the business base.Tracks monthly production levels for each salesperson, ensuring targets are met and performance is aligned with sales goals.Operations & Departmental Coordination :
Ensures all departments maintain strong working relationships while striving for profitability.Implements programs that align with corporate goals and objectives, ensuring operational success across all hotel functions.Completes property Quality Assurance and franchise reviews semi-quarterly, and evaluates overall operations regularly.Protects hotel assets by enforcing a preventative maintenance program and ensuring the hotel meets all federal, state, and local regulations.Human Resources & Employee Management :
Oversees human resources functions, focusing on employee development, retention, and motivation to reduce turnover.Conducts regular employee meetings to foster communication and teamwork, ensuring all roles and responsibilities are clearly understood.Promotes the hotel's policies and philosophies through direct and indirect interaction with both employees and guests.Guest Service & Satisfaction :
Responds promptly and courteously to guest requests, following up to ensure satisfaction and a positive experience.Maintains a professional image at all times through appearance and behavior, promoting a positive atmosphere for both guests and staff.Compliance & Accountability :
Ensures compliance with all applicable laws and regulations, including OSHA, EEOC, Wage and Hour, and Health laws.Ensures that responsibilities, authorities, and accountability of direct subordinates are well-defined and understood.Additional Responsibilities :
Reviews General Manager's marketing calls semi-quarterly to stay informed on market conditions.Conducts area meetings with staff to review goals and progress.Adheres to attendance guidelines as outlined in the employee handbook and reports to work as scheduled.Other Duties :
Performs other duties as assigned by supervisor or management.Qualifications
Experience and proven track record of success with brands including Choice, Extended Stay, IHG, and Marriott.Strong financial acumen and the ability to understand and work with financial data and basic functions.Proficiency in Windows operating systems, spreadsheets, and word processing.Ability to thrive in stressful, high-pressure situations while maintaining composure and objectivity.A valid driver's license.Demonstrated strong leadership and problem-solving skills.Excellent communication skills in speaking, reading, and writing to ensure effective interactions throughout the hotels.Ability to convey information and ideas.Competence in evaluating and selecting alternative courses of action quickly and accurately.Proficiency in listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving issues as needed.
