What are the responsibilities and job description for the Guest Service Agent position at Arrow Workforce Solutions?
GUEST SERVICE AGENTS
Arrow Workforce is currently hiring for Guest Service Associates in Washington, DC.
If you are looking for a career opportunity with a company that values its employees’ safety and career growth, then we would like to hear from you!
What's in it for you?
- Weekly pay
- Flexible hours
- Perfect opportunity for students currently in college or university
- Great opportunity to work in an arena
Position – Guest Service Agents
Pay Rate: $17.5 - $18.88 per hour
Location: Washington, DC
Shifts available:
- 3 to 4 days a week - Based upon the events.
What you need to start working :
- Candidate must ensure that every customer interaction is carried out in a professional, courteous and efficient manner
- Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service
- Develop and maintain strong relationships with visitors and educate them about the center's services
- Conduct all service functions of the Guest Services kiosk
- Interact with visitors in a courteous manner
- Critical decision-making when dealing with ticket issues, customer concerns or possible emergencies
- Participate in special projects and perform other duties and responsibilities as assigned.
Key Requirements
- Must be available to work evenings, weekends and holidays as required
- Teams certification is preferred but not mandatory.
- Previous ticket-taking/ushering experience is an asset
- Must be able to stand for the duration of shift (typically 4-6 hours)
- Must be able to walk, climb stairs and navigate the venue
- Must have excellent interpersonal and communication skills while being team-focused
Salary : $18 - $19
