What are the responsibilities and job description for the Claims Advocate position at Arthur Hall Insurance?

Arthur Hall Insurance has been advising and protecting individuals, families, businesses, and organizations since 1966. By listening closely to our clients and putting their interests first, we have steadily grown. Arthur Hall Insurance is licensed in over 40 states across the country and has access to a vast number of national and regional insurance carriers.

We are currently seeking an experienced Claims Advocate to be part of a dedicated internal Claims Department, supporting both Personal Lines clients and Commercial Line customers. This is a full-time position based out of West Chester, PA. Hybrid Work Schedules are offered.

RESPONSIBILITIES :

Responsible for initiating claim file upon receipt of notice of a claim / loss which includes policy verification, making preliminary or tentative determinations of coverage directing to the correct carrier and line of business; for the purpose of payment, and permanent record keeping.
Report claims to the insurance company in a timely manner and follow up to confirm that the claim was received and contact has been made with the insured.
With incidents / accidents that are no fault or no liability, report those on behalf of the insured to the correct adverse carrier and confirm payment or defense as appropriate.
Monitor adjuster’s action plan and performance in accordance with agency published standards.
Advocate on client’s behalf and or assist client if they are not obtaining the appropriate service and resolution from the carrier / adjuster.
Initiate a status or a follow-up on all open or unsettled claims on an as needed basis and establish a specific timeline to follow-up as needed.
Notifies insurance carriers of any reserve deficiencies or excesses, soliciting management assistance when necessary.
Responds to claims-related inquiries from insured, agency personnel, repair shops, producers, etc.
Maintain files, documents, and update agency management per agency standards. Assist in the maintenance of the company intranet and agency management system.
Participate and implement projects and claim reviews as assigned by the department manager or Agency Partners.
Recognize trends that may be occurring in the claim history.

REQUIREMENTS :

MUST have previous experience having worked in Commercial AND Personal Lines of Business.

P&C Insurance License is required

Minimum two years’ experience in a similar position is required

College degree preferred, but not mandatory

Proficient in Microsoft Office Products including Microsoft Word, Excel, and Outlook.

Experience with an agency management system, specifically AMS is preferred.

Strong listening skills and attention to detail are required.

Should demonstrate effective presentation skills through both verbal and written communication.

Must be detail-oriented and have the ability to multi-task and prioritize work assignments

Apply for this job

Receive alerts for other Claims Advocate job openings

Claims Advocate

What are the responsibilities and job description for the Claims Advocate position at Arthur Hall Insurance?

What is the career path for a Claims Advocate?

Not the job you're looking for? Here are some other Claims Advocate jobs in the West Chester, PA area that may be a better fit.

We don't have any other Claims Advocate jobs in the West Chester, PA area right now.

AI Assistant is available now!