Mortgage Compliance Sr Manager - Administration

Position is Monday through Friday from 8 am to 5 pm with the ability to work additional hours as needed.

Position is based in Lowell, AR and has remote flexibility. Incumbent should reside within the Arvest 4 State Footprint (AR, KS, MO, OK).

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .

The story of Arvest is one of commitment started by our founders in 1961 with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers first as we continue to fulfill our mission – People helping people find financial solutions for life.

Job Title: Mortgage Compliance Senior Manager - Administration

The Mortgage Compliance Senior Manager - Administration is responsible for the direction within the respective areas of Restitution (lookback) efforts, Complaints/Qualified Written Requests (QWRs), vendor issue reviews, specific GRC module use as it relates to issues management and risk assessments within the Mortgage Division, and other responsibilities as assigned. The incumbent drives a culture of accountability and compliance and works across the Mortgage division to ensure compliance with applicable banking laws, rules and regulations. The incumbent provides leadership and administration of the assigned departments and ensures appropriate and efficient internal controls are in place while monitoring expenses and budgeting. The Mortgage Compliance Senior Manager - Administration will oversee and formulate objectives, goals, strategies and plans to ensure the most effective and efficient workflow while ensuring that service level expectations are met and compliant with federal and state regulatory agencies, investors and CFPB guidelines.

What You Will Do at Arvest: (Other duties may be assigned.)

• Responsible for mortgage origination and servicing compliance initiatives, planning and coordinating new and ongoing compliance-related projects and requirements, and executing compliance plans throughout the loan's lifecycle, including origination and servicing.
• Direct and oversee the strategic aspects of Arvest Mortgage compliance functions assigned: providing direction, leadership, motivation, coaching and assessment to ensure optimum team and individual performance in support of company and department goals.
• Provide guidance and support to all assigned departments, ensuring the execution and implementation of policies and procedures, efficient workflow, accurate and quality mortgage compliance guidance, and consistent communications with all levels and associate training programs are being completed.
• Oversee the Complaint Management program, including developing custom reporting for executive Mortgage leadership and collaborating with other mortgage compliance leadership when process change is identified.
• Responsible for the restitution efforts the Mortgage division performs in the Lookback program by ensuring a collaborative approach for each project, engaging the business unit to conduct efficient research and root cause analysis, and coordinating with the vendor on issuance of appropriate refunds and effective projects. Collaborate with Group Compliance in reporting review and present final reporting to executive management for each project.
• Maintain adequate levels of staffing and distribution of workload.
• Utilize third-party reporting software to generate reports for executive management and/or the mortgage board. Serve as the primary point of contact with the external remediation vendor.
• Oversee Mortgage Issue Management activities, including partnering with the subject business units to provide remediation plans and monthly updates and sufficiently documenting all remediation activities throughout the issue tracking process, from issue identification to internal validation of the corrective action and finally to issue closure within the Enterprise Issue Management software.
• Collaborate with Group Compliance on subject areas assigned.
• Oversee the periodic systematic policy and procedure reviews assigned to the Risk team; ensure documentation and findings are reported to the Compliance Sr. Manager over consultative compliance.
• Lead and/or oversee special projects; train associates on the compliance requirements of originating and servicing a mortgage loan; research and provide guidance on compliance questions.
• Collaborate with senior management on preparing and managing budgets for assigned functional areas.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
  
  
  

Supervisory Responsibilities: Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws.

Required Toolbox for Success:

• Bachelor’s Degree, Banking or equivalent experience in the mortgage banking industry or financially regulated industry or relevant military experience.
• 8 years of mortgage compliance experience
• 5 years of supervisory experience.
• 3 years of experience with regulatory agencies, including the CFPB, the Federal Reserve, OCC, FDIC, or state agencies
• Working knowledge of mortgage banking regulations, real estate procedures, and/or the secondary market investor guidelines.
• Excellent written and verbal communication skills, including negotiating, influencing, and conflict resolution.
• Working knowledge of data analytics and strategies, a plus.
• CRCM certification or the ability to acquire it within 1 year.
  
  
  

Relevant military experience is considered for veterans and transitioning service members.

Physical Demands:

Regular attendance is an essential function of the job. The associate must be able to travel occasionally within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We offer competitive compensation, benefits packages, and significant professional growth.

Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race-based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.

Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our associates drive our future. We urge you to apply to be recognized for your results and empowered to reach your potential.

Grade 18

Pay Range: $104700 - $124336 per year