Job Description:

Looking for someone who can supports customers by providing helpful information, answering questions and data entry.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Support key team members
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Provide status update daily to team
• Ability to work a flexible schedule as needed based on the needs of the customer and business

Experience:

• High School or equivalent preferred
• 1 years in customer service
• Strong problem solving skills

Hours: 36 hour rotation - Open availability and open to floating, weekends, holidays.

Benefits: Medical, Dental, and Vision!

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 3x12
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Orange Park, FL 32073: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location