IT Support Technician

SUMMARY OF POSITION The IT Support Technician provides technical support to internal users. They respond to incoming requests for I.T. support and resolve network, hardware, and software issues with computers, tablets, and phones.   Reasonable accommodations may be requested at any point for any of the below sections to enable applicants and employees the opportunity for inclusive, fair, and equal employment. For further details, please see ABOUT US below!   ESSENTIAL FUNCTIONS This document in no way states or implies that these are the only duties to be performed by the employee occupying the position. Responds to incoming help desk requests, resolving all client PC usage problems in a positive, timely manner, following up with the customer to ensure completion and documenting all work in Service Desk. Responsible for supporting and maintaining client asset management including inventory, updates, repairs, and replacements. Supports VoIP system administration related to employee moves/adds/changes. Supports client/server software applications in support of business processes. Trains end user as required on system changes. Collaborates with IT team to support execution of application changes, ensuring compliance and quality standards are part of deployment. Works to minimize downtime by performing preventive system maintenance. Supports third party applications that integrate with client/server software applications. (Microsoft Office, CATIA, AutoCAD, etc.) Sets a superior customer service example with a positive attitude and a sense of urgency in responding to customer needs.  Proactively anticipates and meets customer needs. Collaborates throughout the organization, seen as a trusted business partner in accomplishing work. Work independently and professionally to ensure the IT team is meeting business expectations. Any additional duties as reasonably assigned by management.   REQUIRED SKILLS, EDUCATION, AND EXPERIENCE Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered.  Typical qualifications would be: High School Diploma Required Technical certifications in CompTIA A , Net , Security preferred. Must have technical aptitude and an interest in PC support. Prior experience in  a desk side support role. experience supporting Windows desktop operating systems and Microsoft Office applications, Anti-Virus/Anti-malware tools, mobile devises and remote management tools. This position must meet Export Control Compliance requirements, therefore a "U.S. Person" as defined by 22.C.F.R. is required. For further details as to how a “U.S. Person” is determined, please see SPECIAL REQUIREMENTS below!   PREFERRED QUALIFICATIONS Associates or Bachelor’s degree in IT related field. Experience in a manufacturing environment   SUPERVISORY RESPONSIBILITY No   TRAVEL REQUIREMENTS May be required to travel to other site locations during the workday and would primarily be local during the business day. However, some projects may require overnight stays as well as out-of-the-area travel paid for by the business.   WORKING CONDITIONS Working conditions described here are representative of those that may be experienced by an employee daily while performing the functions of this job. Must be able to remain in a stationary state for extended periods / 50% of the time at a computer workstation. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc. May access and work in the manufacturing plant, and therefore must be able to wear personal protective gear (PPE) when required. Examples include safety shoes, eye protection, and hearing protection. While performing the duties of this job, employee may be exposed to moving mechanical parts, fumes, airborne particles, caustic chemicals, vibration, and moderate noise level.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to frequently walk and stand for short periods of time. Must be able to lift and move up to 10lbs, occasionally lift and move objects up to 35lbs. Must be able to sit, climb, balance, stoop, kneel, crouch or crawl. Must be able to see, talk, hear, touch, feel and reach with hands and arms.   SPECIAL REQUIREMENTS Employment is contingent upon successfully passing an employee reference check, criminal background check, and drug screening after an offer has been made. This position requires use of information that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. As defined by 22.C.F.R., a "U.S. Person" is a U.S. Citizen, Lawful Permanent Resident of the United States (i.e. 'Green Card Holder'), or Protected Individual under the U.S. Immigration Reform and Control Act of 1986. Protected Individuals include certain refugees and asylees, as well as individuals granted temporary resident status under the. a U.S. Citizen, U.S. Permanent Resident. For further details, you may visit CFR - Title22   ABOUT US Ascent Aerospace is a world renowned, single-source provider of production and automated assembly systems for the aerospace, defense, and space industries.  As the largest tooling group, Ascent produces a full suite of both mold and assembly tooling required for the aerospace manufacturing market, including the largest invar molds ever made for aerospace.  As an automation provider and production system integrator, Ascent work with customers to develop their project and see it through from process engineering, to build and installation to ensure it is an efficient and cost-effective solution.    Because our business operates as a federal contractor, we are subject to obligations and regulations under U.S. Law that ensures nondiscriminatory employment practices. Therefore, Ascent Aerospace is an Affirmative Action and Equal Opportunity Employer and invite any applicant or employee to access the Department of Labor’s Equal Employment Opportunity Posters. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please refer to the contact information listed below for the Human Resources Department. Furthermore, all qualified applicants and employees will receive inclusive and fair consideration for employment without regard to any protected classes under US Law. Protected classes under US Law include race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, disability, age, genetic information, pregnancy, military or protected veteran status, spouse or family member relationship or association with a military or protected veteran, marital status, political affiliation, arrest or conviction record, and citizenship or immigration status. If you believe you need to request a reasonable accommodation at any point due to associated characteristics pertaining to any of the listed previously listed protected classes, please refer to the contact information listed below for the Human Resources Department.  To Contact Ascent Aerospace’s Human Resources Department, email hr@ascentaerospace.com or call toll-free at ( 1)(586)726-0500.