Administrative Assistant I (Evenings)

THE ORGANIZATION

Ashley Addiction Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease. Innovative then, and innovative now, Ashley passionately continues its core mission “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.

POSITION SUMMARY

Provides administrative and financial support to the outpatient office. Registers patients for treatment, maintains account financial information and schedules appointments. Supports the clinical and medical staff with administrative duties, as needed.

KEY RESPONSIBILITIES

• Acts as receptionist, greeting and checking in patients who arrive for their appointments.
• Triages incoming phone calls through researching and answering patient questions. Completes outgoing patient phone calls, including appointment reminder calls.
• Completes patient registration for newly admitted patients, including all paperwork preparation for treatment and billing purposes.
• Maintains the office patient schedules and adds, removes and reschedules appointments, as needed.
• Prepares, scans and mails patient letters including admission/discharge letters and other legal correspondence.
• Monitors patient account balances and collects patient co-payments accordingly. Reviews insurance benefits with patients to ensure understanding of benefit coverage.
• Administers patient breathalyzers and observes urinalysis screens. Documents toxicology screen results into the patient’s medical record.
• Collects data and prepares reports for management review.
• Oversees office supplies and coordinates supply orders, as needed.

In addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:

• Models and reinforces Ashley’s mission and core values
• Performs other duties on an as-needed basis
• Reinforces Ashley’s commitment to diversity, equity and inclusion
• Protects the privacy of our patient’s protected health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

• GED or High School Diploma required.
• CPR certified required.
• 1-year proven work experience as an assistant in an office setting, experience in medical field preferred.
• Basic knowledge of Microsoft Office to include Outlook, Word and Excel.
• Ability to manage multiple tasks at once such as answering the phone, scheduling assessments and other appointments, checking in patients, etc.
• Attention to detail with ability to follow and execute detailed instructions.
• Is personally committed to high quality work and encourages others to have similar standards