All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title : Intake Care Senior Representative
Location : 100% Remote
Duration : 04 months (possible extension)
Pay Rate : $19 / hr. on W2
Schedule : 100% Remote Regular Schedule : M-F 8 to 5 in their time zone.
We prefer CT or ET time zones Training Schedule : M-F 8 to 5 in their time zone. Training lasts 2-4 weeks
Job Description : Duties :
- The Medicare Population Health HRA Care Navigator is responsible for outreaching to Client Healthcare Medicare customers to screen health, lifestyle, care coordination needs and engage them in internal Population Health programs.
- Job related functions include telephonic customer outreach to complete health screenings, educating customers on available benefits, coordinating with internal teams to ensure timely hand-off to appropriate care teams, and maintaining documentation for regulatory review.
- The HRA Navigator must ensure all necessary information is collected, reviewed, and processed according to established policies.
Skills :
Potential activities that may occur during telephonic customer interaction will vary, but may include :Completing telephonic HRAs or processing incoming mailed or faxed HRAsAssisting with the scheduling of medical appointmentsConnecting customers to case management and community resourcesAddressing gaps in care and educating customer on having an annual face to face visit with their provider.Educating customers on plan benefitsRouting customer referrals to appropriate care management team based on identified needs.Escalating customer concerns or issues appropriately.Requirements :
Possesses strong written and verbal communication skills with a focus on top- quality customer service and health care coordination.Empathetic attitude with ability to offer emotionalExperience and knowledge of multiple aspects of the health careExcellent listening skillsHelps customers identify problems or barriers and navigate health carePassion for the proper care and well-being of customersProficient in computer application skills and navigation, including email (Outlook), spreadsheets (Excel), Word processing, and data input, including ability to utilize dual monitors.Works well in a team approach with strong interpersonal skillsAbility to handle multiple tasks, set priorities and develop action Detail oriented.Knowledge of regulatory requirements with emphasis on MedicareOutbound and inbound calls to complete a health risk assessment of Medicare advantage customers. Need someone familiar with medical terminology as the assessment focuses on the customers percept of their health needs, social needs, mental health, and physical functioning. Must be good at having a conversation and listening.Top 3 Non-Negotiable Skills :
Customer service skills as the job is all phone based and without customers.Must need to learn and apply quickly in using a computer and excel. Problem solver. Needs to dependable and wants to work.Prefer 2-5 years in medical setting servicing those needing health care.Looking for staff who have can have a conversation, show empathy, listen to what is being shared, document accurately what was shared, and assist the customer in next steps if needs are identified by referring to our care management teams.Education :
High school diploma, college degree preferred or equivalent managed care.High school diploma or GED minimally. Not looking for licensed staff.1 years experience in managed care or related work in Health Services with emphasis on population management preferred.1 years experience with processes that involve telephone contact and process management preferred.About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $19
