What are the responsibilities and job description for the Customer Service Representative III - Indianapolis IN position at ASP Web Solutions?
A DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION
Customer Service Representative III Indianapolis
The Customer Service Representative (CSR) III is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. The CSR will respond to customers using the customer's preferred method of communication and do so in a courteous and timely manner. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.
Qualifications : Education :
- High School Diploma (minimum)
- Associates degree (preferred)
Experience
Four (4) years, or three (3) years with associates degree, or two (2) years with bachelor's degree related experience in customer service and responding to requests for information, contact center experience preferred
Skills & Abilities :
Initial skill sets shall be current at the time personnel are brought to the task. Due to the evolving nature of the Customer Relationship Management industry, the government requires the skill level of the staff to remain current with technology. The contractor shall remain trained in current, next generation and any future COTS technologies used by Department of the Navy at no additional cost to the Government.
Please send resumes to [email protected]
