Case Manager

PRIMARY FUNCTION: 

 To work as a Case Manager with a team of clinicians, client services staff, interns and team members who collectively deliver the highest quality care using a client-centered, strength-based case management model, ensuring holistic care and a strong organizational culture.  

ESSENTIAL DUTIES/RESPONSIBILITIES: 

• Conducts thorough Case Management Needs Assessment in KIPU and consistently re-screens for additional needs. 
• Consultative financial counseling at intake and throughout treatment in support of client  
• Provide professional case management services that facilitate coordination, communication, and collaboration with clients, providers, ancillary services, and others to achieve goals that maximize positive client outcomes based upon individual assessments of clients’ needs. 
• Produces and ensures high quality and accurate case management documentation within 24 hours of service. 
• Liaise with clinical and outreach throughout episode of care and identify and implement the appropriate aftercare plan. 
• Connects clients with community support and resources before, during, and after treatment. 
• Supports clients with additional life skills resources and training where appropriate. 
• Facilitates consistent communication with individuals and/or fiduciaries approved by the client through consent forms and/or their contract for care, in accordance with HIPAA regulations.   
• Maintains high client and family satisfaction rates, as evidenced by a strong net promoter score and/or client experience surveys. 
• Maintains a working knowledge of and accountability to the policies and procedures of the facility. 
• Coordinates transportation as needed to and from sober livings and to occasional appointments during the treatment day. 
• Assists clients with ordering, payment, and picking up medications from the pharmacy as needed; ensures clients are following medication protocols. 
• Partners with psychiatrists and primary therapists to ensure clients are seen by the psychiatrists. 
• Supervises UA and ensures adherence to drug testing policies and procedures. 
• Cross-trained on Office Manager duties 
• Completes other duties and tasks as assigned. 

SUPERVISORY RESPONSIBILITIES: 

• None

MINIMUM QUALIFICATIONS: 

• Skilled in several areas of treatment; individual, cross-cultural issues, trauma informed care, client-centered treatment, evidenced-based interventions, treatment planning, discharge planning, 
• Minimum of 2 years of consistent sobriety. 

PREFERRED QUALIFICATIONS: 

• One or more years case management experience in a chemical dependency/mental health setting
• Customer service, computer, and organizational skills. 
  • Familiarity with local community resources

CERTIFICATES, LICENSES, REGISTRATIONS: 

• High School Diploma or Equivalent
• Valid Driver’s License

KNOWLEDGE, SKILLS, ABILITIES: 

• Excellent interpersonal skills 
• Strong and clear communication skills 
• Strong initiative and very resourceful in creating and finding ways to get things done. 
• Solid team-player 
• Punctual with meetings and project timelines 
• Good with online EHR/software and Microsoft suite products 

WORK ENVIRONMENT & PHYSICAL DEMANDS: 

• Office and Clinical setting work environment.
• The physical environment is typical of a standard office space.  It requires the employee to work inside for the duration of the work.  Must be able to remain in a stationary position, sitting for more than 75% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER: 

• Equipment used: ARR Laptop
• Travel:  Occasionally between clinics

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.  

DISCLAIMER: 

Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.