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OVERVIEW/BASIC FUNCTION
Assist the Front Office Manager in supervision, staff training, scheduling, productivity and performance monitoring of all Front Office staff, Reservations Agents, PBX Operators, Concierge and Valet Attendants ensuring that all procedures are performed to the hotel's standards. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors. Assists in the the management of all aspects of the Front of House functions, in accordance with hotel standards. Upholds a service and management philosophy which guides respective staff toward meeting hotel standards. Also assists any function to guarantee optimum service to guests and employees.
QUALIFICATIONS
Experience Minimum two years' experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel. Supervisory experience helpful.
Education High school diploma; some college.
General Skills Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills Familiarity with yields management and cost controls; ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize, be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, understand guest's service needs, work cohesively with co-workers as part of a team, work with minimal supervision, maintain confidentiality of guest information and pertinent hotel data, ascertain departmental training needs and provide such training, direct performance of staff and follow up with corrections when needed, input and access information in the property management system/computers/point of sales system.
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
SPECIAL POSITION REQUIREMENTS
Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact amy.d.li@rosewoodhotels.com if they have questions about this requirement or wish to request an accommodation under the law.
Pay
The salary range for this position is $65,000 to $71,400 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus.
Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.
Full Time
$52k-71k (estimate)
01/28/2023
07/27/2023
The job skills required for Assistant Front Office Manager include Front Office, Scheduling, Property Management Systems, Confidentiality, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Front Office Manager. Select any job title you are interested in and start to search job requirements.
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Aspiring applicants should know that it will be part of their task to explain all hotel policies and pricing to front office staff once hired as a Assistant Front Office Manager.
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