What are the responsibilities and job description for the Produce Sales Admininstrator position at Associated Grocers of New England?
POSITION RESPONSIBILITIES/ACCOUNTABILITIES:
- Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays.
- Receive and respond to customer complaints; interaction with other departments is crucial in helping to resolve complaints.
- Receives, prioritizes, and processes customer orders; review orders for correct price, promotional issues, and customer comments.
- Process accounts payable, prepare and issue applicable credits after collecting and analyzing data. Reconcile orders to ensure accuracy.
- Check inventory records to determine availability of requested merchandise.
- Attempt to sell additional product to prospective or current customers by telephone.
- Analyzing information and evaluating results to choose the best solution and solve problems such as the most cost effective way to handle reshipping product, suggesting substitutes, and explaining how a new item might help sales or profits.
- Develop constructive and cooperative working relationships with others, and maintaining them over time.
- Other duties as required to help meet business objectives.
- This position requires a schedule of Monday through Friday.
ESSENTIAL SKILLS & EXPERIENCE:
- High School diploma or equivalent.
- Knowledge of principles and processes for providing customer service; this includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
- Effective communication skills including the ability to negotiate effectively.
- Ability to deal calmly and effectively with high stress situations including but not limited to high call volume and customer complaint resolution.
- Willingness to take on responsibilities and challenges.
- Basic computer skills with knowledge of MS Excel, Word and PowerPoint.
- Basic math, addition, subtraction, multiplication skills (including percentages).
- Industry experience.
REPORTING TO THIS POSITION: None
PHYSICAL DEMANDS & WORK ENVIRONMENT:
- Primarily a sedentary work environment
- Occasional travel may be required
- Minimal exposure to 35 degree temperature
WHY WE'RE A GREAT PLACE TO WORK:
As a retailer-owned wholesale cooperative, Associated Grocers of New England (AGNE) is dedicated to the success of its members and committed to serving the needs of independent grocers. We achieve our mission through: integrity, a supportive employee environment, concern for the communities we serve, efficient and innovative operations, and a commitment to excellence. AGNE is recognized in New Hampshire as the employer of choice. We attract great people, with great passion working for a great purpose. Employees who build a career at AGNE enjoy:
- Medical/dental/vision insurance
- Health savings account with employer contribution
- 401K match
- Profit sharing program
- Flexible spending account
- Life and AD&D insurance
- Tuition reimbursement
- Employee purchase program
- Employee assistance program
- Paid time off
- Vacation time off
- Paid holidays/personal/sick days
- Computer purchase program
- Volunteerism policy
- Well-being program with incentives
- Verizon cell phone discount
- Committee Participation
- And more!
Join our dynamic team today, click "Apply Now" and someone will be in contact with you promptly.
Job Type: Full-time
