Manager - Technology Reliability

Summary of Responsibilities:

Energize your career at ATC! We’re looking for a Manager of Technology Reliability to deliver critical technology services by leading ATC’s Technology Reliability Team. In this role, you will monitor technology for health and performance, manage risk through effective change management, and ensure alignment with regulatory compliance. You will maintain relationships with key business stakeholders, lead incident response efforts when things go wrong, and oversee efforts to prepare for and recover from disruptions. From the datacenter to hundreds of locations across the state of Wisconsin, this role works to ensure ATC’s technology strategy is faithfully executed.

Essential Responsibilities:

In this role, you will leverage your educational background in Computer Science, Management Information Systems, or a related discipline, along with relevant experience in Site Reliability Engineering, to ensure that technology services meet customer objectives for cost, performance, and availability. With seven years of progressive experience in Information Technology, Critical Infrastructure, or Business Management, and a proven track record of leading high-performing teams, you will develop and maintain the technology service monitoring strategy, including Network Operations Center (NOC) services for a regional fiber optic network. You will be accountable for the critical support function, ensuring effective 24-hour response to technology disruptions. Your role will also involve providing operational services that optimize efficiency and ensure the health and security of our technology. Additionally, you will own the technology change management process, overseeing quality control, collision avoidance, and regulatory assurance. Your leadership will be crucial in driving the success of our technology reliability initiatives and maintaining the highest standards of service delivery.

ATC embraces flexibility in our work and our workplace. We trust our employees to get work done where and when it makes sense, depending on the schedule for the day and the needs of the business.

If you enjoy serving as the primary point of communication with the business regarding service disruptions, restorations, and root cause analyses, we want you to join a Great Place to Work!

Grade 33

Number of Openings Available:

1

Posting Date:

2024-11-21

Time Type:

Full time

Equal Opportunity Employer:

ATC is an equal opportunity employer that seeks to foster diverse teams of talented people working safely together.  We respect and embrace diversity of all aspects and hire, train and promote employees without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, genetics, protected veteran status, or any other characteristic protected by law.  We encourage women, minorities, veterans and individuals with a disability to apply.  All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.