Manager, Donor Services

Who We Are:

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from. Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.

Where You’ll Work:

Development Operations & Analytics / Development

About the Role:

The Manager I, Donor Services plays a critical role within the Development Operations team, ensuring a seamless and positive supporter experience for Food Bank donors while aligning donor services with broader organizational goals. This position oversees daily gift processing and data entry, upholds data integrity standards, and drives continuous improvement by implementing actionable operational plans and fostering cross-department collaboration. As a hands-on leader, the Manager I supports, coaches, trains, and addresses team challenges in real-time, ensuring productivity, engagement, and adherence to performance expectations. Collaborating with fundraisers and other teams, this role resolves donor-related issues, ensures data accuracy, and maintains alignment with donor intent. Reporting to the Senior Manager, Development Operations and Analytics, the Manager I builds a motivated, high-performing team and advances the Food Bank’s mission through operational excellence.

What You’ll Do:

Strategic Alignment and Collaboration:

• Align team activities with broader organizational objectives through actionable operational plans.

• Foster cross-functional and cross-departmental engagement to address shared challenges and improve efficiency.

• Drive continuous improvement by streamlining workflows and adopting innovative tools or methods.

• An active contributor in documenting and identifying gaps in Donor Services operations, policies and procedures.

• Manages the return mail process , ensuring all is handled by the end of each quarter.

• Submits acknowledgment letter templates to applicable fundraisers for annual review; updates templates with revisions.

• Maintains a relationship with lockbox vendor, and ensures mail sent from them is resolved.

• Actively seeks improvements for donor services operations.

Oversees Data Entry and Management

• Oversees daily gift processing, acknowledgement, and other Donor Services tasks.

• Monitors teams’ use of CRM to ensure coding and procedures are followed consistently.

• Builds and maintains import profiles in ImportOmatic to streamline and enhance data integration.

• Works with Individual Giving/Institutional Advancement teams on proper coding, donor attribution, and matching and employee giving programs.

• Coordinates data clean-up projects and duplicate record management.

• Pulls and analyzes reports from various Development platforms.

• Assists with donation processing as needed to ensure timely and accurate completion.

Leads a Successful Team:

• Execute department strategy by translating goals and initiatives into actionable plans for the team.?

• Manages the Donor Services teamensuring team members are productive, engaged, and meeting performance expectations.?

• Trains the team on processes, policies, and procedures.

• Provide hands-on support to team members, guiding them through challenges and offering real-time coaching and feedback.?

• Monitor and evaluate team performance, implementing improvement plans and ensuring adherence to organizational standards.?

• Facilitate communication between staff and upper management, ensuring clarity on expectations, priorities, and progress.?

• Support hiring, onboarding, and training of new team members, ensuring they are equipped to perform their roles effectively.?

• Foster a positive team environment, promoting collaboration, accountability, and strong morale within the department.?

• Manage Donor Services print material inventory and oversee vendor relationships, including scheduling service for onsite repairs.

• Track and report team metrics to department leadership, identifying areas for improvement and successes in meeting goals.?

Our Inclusive Hiring Process:

At the Atlanta Community Food Bank, we are dedicated to building a diverse and inclusive workplace. We understand that skills can be gained through a variety of experiences – educational, work and lived. Towards that end, our Inclusive Hiring process is grounded in a skills based hiring approach. That means, we are looking for resumes that demonstrate key transferrable skills that can be applied to our job roles to support both our mission and culture.

Key Competencies we look for in All our Food Bankers are:

• Customer Focus

• Decision Making

• Accountability

• The Ability to Navigate Change

What You’ll Need: Skills and Experience your resume should demonstrate:

• History of motivating, organizing, and leading colleagues.

• Proven ability to train and onboard team members, ensuring consistent performance and knowledge transfer in a fast-paced environment.

• Demonstrated history of timely and accurately coding and processing incoming donations, including online transactions, manual entry and import files.

• Advanced knowledge of CRMs, including a work history of efficiency and accuracy in database management.

• Intermediate to advanced level proficiency in Microsoft Excel or comparable spreadsheet software with the ability to use data to track activity and to generate reports

• Successful work history that demonstrates strong organizational skills, relentless attention to detail, and the ability to coordinate and prioritize routine tasks and meet deadlines with little supervision.

• Strong problem solving and analytical skills.

• Excellent verbal and written communication skills

Even Better if You Have:

• Passion for the mission of Atlanta Community Food Bank.

• Intermediate working knowledge of Raiser’s Edge NXT or 7, Luminate Online, TeamRaiser, and ImportOmatic.

• Experience processing donations from Luminate Online, TeamRaiser, Classy, ACH, a lockbox, and mail and using ImportOmatic plug-in.

• Ability to provide verbal, visual, and tactile training for employees and temps, depending on their learning styles and preferences

There may be some Physical Demands and Travel:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is?routinely required to lift 25 lbs.

• Expected travel time for this position is up to 10% per year

• This person might have to work in the office more than two days a week on occasion, as needed to ensure daily department coverage.

Expectation:

We are committed to providing employees with an environment of mutual respect in which the values of Diversity, Safety, Continuous Improvement, and Hard work are supported and encouraged. We work diligently to engender fairness, responsibility, trustworthiness and teamwork to advance our mission: To fight hunger by engaging, educating, and empowering our community.

Final Thoughts:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Atlanta Community Food Bank, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.