Job Description
Job Description
Description :
The Atlantic Vision Partners Way
At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love – helping our patients see more clearly! We provide our employees with continued support through :
- On-Site Training
- Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee,
- Paid Certified Accreditations, and
- Unmatched resources like in-house tools to help serve our patients.
Come where you can flourish!
Your Mission
We are seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. Responsibilities include welcoming clients, managing calls, and efficiently handling patient check-ins and check-outs. The ideal candidate possesses strong computer skills, typing proficiency, and a passion for creating positive patient experiences through empathy.
What You’ll Do
Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteouslyRegister patients and verify patients’ records are up-to-date and accurateVerify personal and insurance information for services and proceduresSchedule appointments and proceduresReschedule missed appointments and cancellationsProcess medical record requestsCollect and process payments from patientsConduct daily reconciliation of cash reports and monies collectedComplete other functions as requested by managementRequirements : What You Bring
Strong communication, outgoing, and positive interpersonal skillsHealthcare and service industry experience preferredEmpathetic personality with attention to patient’s needsStrong organizational skills with attention to detail; ability to prioritize tasksAbility to work as a team member and uphold organizational standards and valuesDemonstrated computer literacy REQUIREDExcellent judgment, dependability, and diligenceDemonstrated high ethical standards and integrityDemonstrated accuracy and thoroughness; monitors own work to ensure qualityCustomer and patient service orientation : prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacyProfessionalism : displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomedAbility to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respectHigh School diploma or GED, associate degree preferredWillingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)Benefits & Perks
We’ve got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get :
No nights or weekends = work / life balancePaid uniformsPaid vacation and holidays ( two floating holidays)Tuition reimbursement opportunitiesReferral bonus opportunitiesDiscount on designer eyewearPaid certified accreditation programPhysical Requirements :
Exerting up to twenty-five pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Repetitive motion. Substantial movements (motions) of the wrists, hands, and / or fingers.Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.Must be able to be stationary for prolonged periods of time.Cognitive Requirements :
Executes tasks independently.Learns and memorizes tasks.Maintains concentration / focus on tasks.Performs task in a demanding environment requiring multi-task and prioritize work.Must be comfortable working and interacting with large groups of people daily.Compliance training and testing is required annually and as needed.
Ready to Join Our Team?
Apply Now!
Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
