What are the responsibilities and job description for the Dispute Analyst position at ATLANTICUS?
Job Details
Description
Research and process consumer disputes on credit card and retail financing platforms
Ensure all billing error disputes are handled in an efficient and timely manner to meet regulatory, Mastercard, and Visa guidelines
Accept inbound calls, make outbound calls, and communicate effectively via telephone and email to customers and merchants about the dispute process
Work directly with merchants and consumers to resolve fraudulent/unauthorized and disputed transactions for retail disputes
Analyze dispute information and make sound decisions on dispute cases and possess the ability to communicate negative results to customers when necessary
Maintain records for all dispute cases and resolutions
Collaborate with the Fraud Team to monitor, identify, and remediate fraud and dispute trends
Process and review chargebacks and representments using available resources to investigate and resolve disputes
Supports cross training activities and the ability to work in a team environment
Qualifications
2 years in credit card chargebacks
Knowledge of dispute resolution related to retail credit
Knowledge of credit card processing and dispute resolution processes
Outstanding written and verbal communication skills with both external and internal customers
Advanced investigation and analytic decision-making skills
Strong time management skills and ability to complete multiple projects simultaneously
Mastercard and Visa online experience
BSA/ AML knowledge a plus
Fiserv First Disputes knowledge preferred