Description

Job Overview

The IT Manager is responsible for leading and managing the organization’s technology infrastructure, ensuring seamless operation across multiple sites. This role includes overseeing IT systems, supporting staff, and implementing innovative solutions to enhance the nonprofit's mission delivery. The IT Manager ensures that all technology aligns with the organization’s strategic goals while maintaining compliance with applicable regulations and best practices.

Job Responsibilities

The role involves comprehensive management and maintenance of all IT systems, including servers, networks, hardware, software, and cloud services, across multiple organizational sites. A key responsibility is to ensure the reliable connectivity and functionality of IT systems to support both remote and in-person operations. The position requires oversight of data security, backup processes, and disaster recovery plans to safeguard organizational information. Providing timely and effective IT support to staff is essential, including troubleshooting and resolving technical issues promptly.

The role also entails developing and executing an IT strategy that aligns with the organization’s goals and supports future growth. Evaluating and recommending hardware, software, and cloud solutions to enhance efficiency and service delivery is a critical component, along with leading IT projects, such as system upgrades, migrations, or new technology implementations, to ensure timely and cost-effective completion. Contract negotiation and management with IT vendors, service providers, and consultants are key responsibilities, as is preparing and managing the annual IT budget to ensure the cost-effective use of resources. This includes tracking and reporting IT expenses while ensuring compliance with funding requirements.

Compliance with data privacy and security regulations, such as HIPAA or GDPR, is essential, along with establishing and maintaining IT policies, procedures, and best practices for staff use of technology. The role involves conducting regular IT audits and risk assessments to identify and address vulnerabilities. Additionally, training and supporting staff on IT systems, applications, and cybersecurity protocols are critical for fostering a technology-savvy workforce.

Collaboration with leadership and program teams to identify technology needs and solutions is a fundamental aspect of the role. Building strong relationships across departments and sites ensures IT solutions are aligned with and enhance organizational goals. This multifaceted position is pivotal in ensuring the organization’s technology infrastructure supports its mission and objectives effectively.

Education

Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience considered.

Preferred:

• CompTIA Network or Security

• Microsoft Certified: Azure Administrator or similar

• Certified Information Systems Security Professional (CISSP)

Work Experience

Required:

• Minimum of 5 years of progressive IT experience, with at least 2 years in a management role.

• Experience supporting IT infrastructure across multiple locations or a distributed workforce preferred.

Additional Skills Required

• Strong knowledge of network administration, cloud services (e.g., Microsoft 365, Google Workspace), and cybersecurity.

• Proficiency in troubleshooting hardware, software, and network issues.

• Experience managing IT budgets and vendor relationships.

• Excellent communication and interpersonal skills, with a focus on customer service.

• Ability to manage multiple projects and priorities in a fast-paced environment.

• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners, and donors.

• Emotional maturity.

• Strong analytical, presentation, verbal and written communication, problem-solving and decision-making skills.

• Ability to generate, analyze, evaluate, and summarize reports.

• Ability to travel to various training sessions.

• Must have dependable transportation on a daily basis, valid driver’s license, a clean driving record (subject to annual MVR checks and policy), current auto liability insurance and be bondable by AVANCE, San Antonio, Inc.

Disclaimer(s)

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Nothing in this job description forms or is intended to form a contract of employment. Neither shall the content in this job description be interpreted to conflict with, or to eliminate or modify in any way, the “at will” employment status of AVANCE San Antonio employees. Employment remains on an “at-will” basis.

Travel 

50%-80% annually on average mostly local with frequent long distance.

Equipment  

Computer, computer software programs and peripherals, resource materials and equipment, copier, fax, and other equipment applicable to the position. 

Working Conditions  

Mental and Physical Demands 

General office and sedentary. Regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Use of personal computing equipment.

Maintain emotional control under stress; work with interruptions and deadlines; walking, standing, stooping, bending, pulling, and pushing; occasional: lifting/carrying, pulling/pushing 10-50 pounds. Work evenings and weekends as needed.

Environmental Factors  

Occasional exposure to biological hazards (communicable diseases, bacteria, insects, mold, fungi, etc.). Occasional exposure to weather related conditions when working in outside environment/neighborhoods and events. 

ADA/ADAAA Statement

AVANCE is committed to equal opportunity in employment for persons with disabilities and complies with the Americans with Disabilities Act of 1990 (ADA), as amended, and any other applicable state and federal laws. Accordingly, AVANCE does not discriminate against qualified individuals with disabilities regarding application, hiring, advancement, discharge, compensation, training or other terms, conditions, and privileges of employment. Moreover, it is AVANCE’s policy to provide reasonable accommodations in employment to qualified individuals with disabilities so that they can perform the essential functions of the job, unless the accommodation would impose an undue hardship on the operation of AVANCE’s business or would change the essential functions of the position. Retaliation against an individual with a disability for utilizing this policy or seeking a reasonable accommodation is prohibited. Individuals with any questions or requests for accommodation should contact the Human Resources Department. 

EEO/AAP Statement

AVANCE values diversity and is committed to providing equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity or expression, age, sexual orientation, genetic information, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. It is also our goal to employ and advance in employment women, minorities, individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status.

Qualifications