Job Summary:

Avenu Insights is looking for a senior System Systems Engineer with excellent Microsoft Azure skills and experience who will act as a technical lead for the Sysadmin team and contribute to an environment of continual improvement. The chosen candidate will act as a subject matter expert for several technical domains and be responsible for leading projects, as well as day to day maintenance and operations.

Duties and Responsibilities:

Serve as a subject matter expert while partnering with internal customers and working on projects. Focus on continuous improvement and efficiency while reviewing processes and enable team to share ideas and suggestions regarding continuous improvement. Ensures stable performance and availability of platforms through monitoring and tuning.

• Act as a liaison between vendors, internal and 3^rd party technical support personnel and stakeholders, and partner agencies to resolve problems; ensure the timely resolution of problems and continue to remain current with industry trends and standards.
• Serve as an escalation point for any level support requests, including enterprise-wide major incidents.
• Plan and implement upgrades or enhancements to assigned production technology domains.
• Administer backups including the design, draft, and implementation of standards and procedures.
• Monitor performance and resource consumption; make recommendations on capacity planning and budgeting; and prepare and deliver reports and statistics.
• Create specifications, documentation, troubleshooting guides, and standard operating procedures for assigned production technology domains. 
• Create, update, and audit physical, logical, and virtual designs, drawings, and documentation.
• Coach and instruct less experienced team members to improve operational metrics.
• After hours support will be required, with on-call duties approximately one week per quarter.

• Perform other duties as assigned. 

Education and Experience:

• Bachelor’s Degree in a related field or equivalent senior-level work experience, AND certifications in Azure or transferable technologies.
• 5 years’ experience in systems administration role in a fast paced, high-volume environment with demonstrated ability to deliver exceptional service while meeting operational metrics.
• Experience with problem solving and working on process issues, including the automation of solutions through scripting and other process automation tools.
• In-depth knowledge of and experience with Azure IaaS, PaaS and SaaS offerings and technologies and related tools such as Sentinel, Purview and AVD.
• Experience planning, designing, and setting up Azure subscriptions, resource groups, virtual networks, gateways, storage accounts and capacity pools, log analytics workspaces, Azure key vaults, and configuring policies for resource compliance and consistency, as well as monitoring and alerting for the above resources. 
• Excellent verbal and written communication skills, including briefing executive-level staff on major incident and project status.
• Experience coaching and instructing technical skills and knowledge.

Knowledge, Skills and Abilities:

Key Competencies

• Must demonstrate expert-level understanding of core IT concepts such as DNS, TCP/IP, virtual, cloud & hybrid compute and storage platforms, PKI encryption and be able to work with other technology domain subject matter experts, such as infrastructure architect, network & security admins and DBAs. 
• Must demonstrate a Security and Compliance awareness in all aspects of work.
• Accountability: Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs and performs one’s job with the broader goals in mind.
• Collaborative Leadership: Promotes and generates cooperation among one’s peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that results.
• Planning and Organizing: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity. Self-starter with excellent organization, administrative, interpersonal skills, and project management
• Organizational Understanding: Understands the agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one’s own group with those of the broader organization. Ability to interact cross-functionally with a wide variety of IT and business stakeholders
• Coaching: Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.
• Communication: Creates an atmosphere in which timely and high-quality information flows smoothly both up and down the organization, inside the organization; encourages open expression of ideas and opinions. Excellent communication, presentation, and relationship skills, especially the ability to articulate advanced technical topics and build consensus among business and technical constituents

Work Environment:

This position requires staff to be able to maintain an on-site presence (when safe to enter the workplace) so a local recruitment and/or commitment to relocate will be required. The remote working incentive may be offered at manager’s discretion, allowing for an intermittent work schedule and is contingent upon work performance and business need.

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery
• This position needs to occasionally move about inside the office
• May be required to assist with rack/ un-rack of heavy storage/compute hardware, lifting up to 80 pounds, to top or bottom of 6’ server rack.
• Position requires frequently communicating via telephone, video conference, chat, etc..

Avenu Summary: 

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.