What are the responsibilities and job description for the Major Incident Manager position at Axiom Global Technologies?
Responsibilities -
- Experience in IT, with emphasis on operational management;
- Good communication skills, active participating in Incident Management meetings;
- Experience of working directly with C level and management clients.
- Experience of working with virtual teams to deliver Incident Management and processes and working cross functionally;
- Service Desk or Support Group experience;
- Understanding of Service Management Framework;
- ITIL certification (Green Badge level - ITIL Foundation)
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