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US Customer Care Manager
Back Market New York, NY
$103k-130k (estimate)
Full Time | Wholesale 3 Months Ago
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Back Market is Hiring an US Customer Care Manager Near New York, NY

Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting!).Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion. Our mission is simple: empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact.Be part of a great and growing adventure that will change the way the world consumes tech.About the job: The Quality and Customer Care Department’s mission is to make sure our customers have the best user experience and that they have no more reasons to buy new. This means the customer experience must match (or beat!) buying brand new products at every step of their journey. A key part of this mission is to help our US customers have a smooth journey with Back Market, enabling them to resolve most of their requests with a few clicks.The US Customer Care Manager's primary responsibility is to manage the operations required for driving high-performing customer service teams supporting the U.S. business. This position will provide expertise and functional knowledge with analytics related to tracking and reporting key metrics for staffing, training, performance, and overall contract adherence of our outsourced customer service relationships.This position is part of the Back Market Care organization and provides expertise to operational teams, support groups, and service providers to ensure a high-quality engaging experience for all customers. The BPO Operations Manager will work with outsource partners to serve as project lead for partner onboarding, partner site implementation, executing change processes, and maintaining operational cadences as outlined within the vendor contract.This position has an estimated annual base salary range of $80,000 to $120,000, plus opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as performance management of BPOs. We welcome direct conversations with each candidate about compensation in all of our initial calls.WHY SHOULD YOU JOIN US ? ✌🏼- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,- Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right).- Professional development programs, internal mobility, and the opportunity to make your career what you want it to become.- A meaningful mission. But also fun. We're serious about changing the landscape of the electronics industry and we like to keep things spicy.- A booming scale-up: we are rapidly growing in Europe, the USA and in Asia!- Welcoming, safe, and inclusive working environment where everyone's opinion, differences, and backgrounds are heard and respected.Back Market is an Equal Opportunity Employer and we do not discriminate with regards to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, or any other basis protected by applicable law.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$103k-130k (estimate)

POST DATE

12/04/2022

EXPIRATION DATE

05/29/2023

WEBSITE

backmarket.com

HEADQUARTERS

BROOKLYN, NY

SIZE

200 - 500

FOUNDED

2014

TYPE

Private

CEO

VLADIMIR DUKCEVICH

REVENUE

$50M - $200M

INDUSTRY

Wholesale

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Back Market is a New York-based online marketplace that allows users to buy refurbished electronic products such as smartphones, tablets, computers and televisions.

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The following is the career advancement route for US Customer Care Manager positions, which can be used as a reference in future career path planning. As an US Customer Care Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary US Customer Care Manager. You can explore the career advancement for an US Customer Care Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Manager job description and responsibilities

Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.

04/24/2022: Gary, IN

Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.

04/15/2022: Laramie, WY

They keep up with current customer success trends to ensure they are up-to-date with customer expectations.

02/16/2022: Gastonia, NC

Customer care managers look out for their customer’s business and work with them to find solutions to pain points.

02/14/2022: Las Vegas, NV

Maintain accurate records and document all customer service activities and discussions.

02/09/2022: Albany, GA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Manager jobs

Take time to understand what each customer needs and help customers take the shortest route possible.

03/05/2022: Saint Cloud, MN

Practice active listening and figure out a plan to help customers right then and there.

05/08/2022: Hartford, CT

An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.

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Customer service managers must also create an environment where employees feel valuable to the organization.

04/21/2022: Evansville, IN

The customer service manager must be able to work with people with different needs.

03/03/2022: Birmingham, AL

Step 3: View the best colleges and universities for Customer Care Manager.

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