Badger Brothers Moving, LLC is among the INC 5000 fastest growing companies in America and the 10th fastest growing company in Wisconsin! As we seek to expand throughout the state, we're looking for GREAT people who are excited to get in on the ground floor of a rapidly growing company.

More specifically, we are looking for a talented Branch Operations Manager to assign and direct all work performed at our Waukesha branch and to supervise all areas of operation. You will manage staff, foster a positive environment, and ensure customer satisfaction & proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Responsibilities

• Direct all operational aspects of the branch including execution of household moves, customer service, human resources, administration, and sales support.
• Determine staffing needs and conduct interviewing, hiring, on-boarding, and training of new moving staff.
• Promote quality & safety and uphold all safety policies and procedures.
• Complete performance audits during moves to ensure quality, safety, and customer satisfaction.
• Coordinate employee scheduling on a weekly basis, truck assignments, and daily dispatch of move crews.
• Occasionally work on the job to provide moving services, train new employees, or fill-in as needed.
• Hold weekly meetings with moving staff.
• Monitor Key Performance Indicators of moving staff, conduct quarterly evaluations, and facilitate team development and motivation.
• Work closely with our Sales Manager to ensure all moves are covered in a way that best serves our clients.
• Manage inventory (packing supplies, tools, equipment, etc.)
• Manage our fleet of trucks, ensuring routine maintenance and emergency repairs are completed in a timely manner.
• Mentor and develop subordinates for ongoing success and future growth.
• Maintain and develop a fun and exciting work culture.
• Bring out the best of branch’s personnel by providing training, coaching, development, and motivation.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs.
• Address customer and employee satisfaction issues promptly.
• Adhere to high ethical standards, and comply with all regulations/applicable laws.
• Network to improve the presence and reputation of the branch and company.
• Stay abreast of competing markets and provide reports on market movement and penetration.

Requirements

• Proven branch management experience is preferred.
• Sufficient knowledge of modern management techniques and best practices.
• Ability to meet goals and metrics; Results driven and customer focused.
• Leadership and human resource management skills.
• Highly organized and detail oriented; Ability to multi-task.
• Strong decision making and problem-solving skills.
• Effective written and verbal communication skills.
• Commitment to customer service and Badger Brothers Moving core values.
• Physical stamina to assist with lifting/carrying 75lbs or more.
• Proficient with Microsoft Excel, Word, & PowerPoint.
• Proficient with Google Drive, Sheets, and Docs.
• Experience in the fields of general labor, management, non-CDL transportation, landscaping, construction, project management, logistics, production, manufacturing, assembly, factory or warehouse is helpful!
• Valid driver’s license and a clean driving record.
• Willing to submit to a pre-employment background check.

Key Benefits:

• Pay range: $65,000-$75,000 (includes salary and bonus potential)
• Paid vacation and personal time off.
• Flexible schedule
• Upward mobility & room to grow within our rapidly growing company.

Additional Qualifications and Requirements:

• A college degree is certainly a plus, but we're more interested in the qualities listed above. We'll teach you the rest!

APPLY: If you meet the qualifications above, please send a resume AND cover letter for consideration.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: One location