What are the responsibilities and job description for the Inside Sales position at Baldwin Supply Co?
The Inside Sales Representative is responsible for growing and managing assigned accounts and will work jointly with field salespeople to perform business development activities to expand the business. The Inside Sales position will act as a liaison between customers and the dedicated Field Sales Representative by providing pricing, availability and any required customer service to ensure excellent customer satisfaction. This position is 100% onsite.
Essential Functions (Duties include but are not limited to):
- Respond to customer inquiries regarding product selection, placement of orders for standard products and services, requests for prices and quotations, and handle customer credits and complaints.
- Answer incoming sales calls & assist with counter sales as needed
- Expedite orders and requests for literature or other information.
- Responsible for complete order management, including expediting and communication with the customer.
- Describe products or services and assist customers in the selection of the best products suited to their needs.
- Quote prices, terms of sales, availability, delivery dates and related information and process orders.
- Access, update and maintain records for individual accounts with attention to details
- Sales order entry and purchasing of customer requirements for specific price lines
- Organize and maintain product catalog library
- Coordinate activities with internal company departments, vendors and common carriers.
- Perform duties to provide technical and product assistance to customers to generate new and repeat sales.
- Analyze individual solutions and take appropriate action to ensure customer needs are met.
- Attend product and training sessions
- Develop superior product knowledge and assist customers with product application
- Other duties and/or projects as assigned
Work & Educational Experience Requirements:
- High School Diploma with a minimum of 2 years of Inside Sales and/or distribution experience. College Degree preferred.
- Experience in working with Field Sales and executing sales campaigns
- Experience with implementing incentive plans to increase sales & improve profitability
- Effective selling strategies and techniques
- Meeting sales goals & growing sales
- Joint Sales Calls with sales force
Skills and Abilities:
Delivers superior customer service • Effective selling strategies and techniques • Effective negotiating skills • Excellent communication skills; including written, interpersonal and listening • Capable of analyzing issues and developing solutions • Problem-solving & analytical ability • Ability to be creative and innovative • Excellent judgment and decision-making ability • Organizational and time management skills • Ability to retain product and process knowledge • Accuracy & attention to detail • Confidence and professionalism in representing the Company • Willingness to be a team player • Understands product numbers & alpha/numeric codes