Branch Manager

Does this sound like you?

• I love working on a team
• I pride myself on accuracy and a positive attitude
• I don't care to work all night shifts or Sundays
• I would love to have Holidays off
• I value supporting the local communities
• I don't care to receive mandates from corporate offices, out of the area

As a Branch Manager at Bank of Ocean City, you are responsible for overseeing the daily operations, managing staff, and driving the profitability of a bank branch. This role involves ensuring excellent customer service and ensuring compliance with banking regulations. The Branch Manager will also be responsible for fostering a positive work environment and developing relationships within the local community.

Essential Duties:

Branch Operations:

• Consistently deliver outstanding customer service, anticipating customer needs. Go above and beyond, to ensure a seamless and memorable experience.

• Oversee the day-to-day operations of the branch, ensuring all transactions are processed accurately and efficiently, including, but not limited to, vault settlement, audits of teller cash, vault cash and ATM cash; hosting quarterly Security meetings; adhering to monthly, semi-annual and annual duties, as described in the Security Policies and Procedures manual.

• Manage branch security, ensuring compliance with all safety and security protocols.

• Monitor cash levels and ensure adequate cash management procedures are in place.

• Maintain the branch’s physical appearance, ensuring a professional and welcoming environment for customers.

• Provide support to New Accounts Representative, CSR Supervisor and/or Assistant Branch Manager.

• Identify new business opportunities and build relationships with local businesses and community organizations.

• Promote the bank’s products and services.

• Ensure compliance with Bank policies and procedures, as well as Federal banking laws, rules and regulations.

• BSA/AML compliance including, but not limited to: monitoring for OFAC and suspicious conduct and transactions, completing all required regulatory documentation, adhering to the bank’s BSA/AML/OFAC/CIP policies and procedures.

Customer Service:

• Facilitates opening and servicing all deposit accounts.

• Issuance of Instant Issue debit cards and processing of wires.

• Provide electronic banking assistance and training.

• Ability to run a teller drawer, for necessary coverage.

• Ensure high levels of customer satisfaction by providing excellent service and resolving customer issues promptly.

• Handle escalated customer complaints and complex inquiries in a professional and timely manner.

• Build and maintain long-term relationships with key customers, ensuring their banking needs are met.

Staff Management:

• Train and supervise branch staff, fostering a collaborative and productive work environment.

• Conduct regular performance reviews, providing coaching and feedback to improve employee performance.

• Manage staff schedules, ensuring adequate coverage during peak hours and staff availability.

• Encourage professional development and provide opportunities for staff to enhance their skills and knowledge.

• Address employee issues and take appropriate action, when necessary.

Community Engagement:

• Develop and maintain relationships with key community stakeholders, including local businesses, non-profits,

• Identify opportunities for community involvement and corporate social responsibility initiatives.

Additional duties may include:

• Miscellaneous duties as assigned; please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills and Abilities

• Strong knowledge of banking products, services, and regulations.
• Excellent leadership, decision making, and team management skills.
• Strong customer service and relationship-building abilities.
• Ability to make sound financial decisions and manage risk effectively.
• Excellent communication and interpersonal skills.
• Proficiency in banking software and Microsoft Office Suite.
• Strategic thinking and business acumen.
• Problem-solving and analytical skills.
• Customer-focused with strong service orientation.
• Ability to work under pressure and manage multiple priorities.
• High level of integrity and ethical standards.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions

Training and Experience:

• Bachelor’s Degree or equivalent work experience
• Minimum three years’ managerial experience or proven leadership abilities
• Background in financial institution operating policies and procedures, banking regulations (state and federal), employee development and public relations
• May be required to obtain NMLS registry

Other position details:

• Unforeseen problems can require long days, usually unscheduled
• Exposed to potentially hazardous condition – robbery

Physical requirements of this position include, but are not limited to:

• Sitting/Standing/Walking: Approximately 75% or more of time is spent working at a desk. Balance of time (25%, or “occasionally”) is spent moving around work areas. Stair climbing daily.
• Speaking/Hearing: Clear dictation and acute hearing are necessary for effective and frequent (up to 75% of work time) communication with co-workers, customers, and outside agencies, by telephone and in person.
• Vision: Ability to effectively use a computer screen and to interpret printed materials, memos and other appropriate paperwork, 75% or more of work time.
• Lifting/Carrying: The ability to transport files, office supplies, and lifting up to a weight of 35 lbs. and occasionally, up to 50 lbs.
• Stooping/Kneeling: The ability to access files and supplies, with occasional stooping or kneeling.

Equal Employment Opportunity and Affirmative Action Employer

EOE/Veterans/Disabled/LGBT

Job Type: Full-time

Pay: Up to $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Bank Management: 3 years (Preferred)

Work Location: In person

Salary : $60,000