Wire Services/Customer Service Support

Job Summary: Responsible for sending and receiving all domestic and international wire transfers. Process outgoing wire request via diligent customer identification procedures and specific wiring instructions. Imports incoming wires while maintaining awareness of intended beneficiary. Accountable for keeping files and programs up to date with updated Wire Transfer Agreements.

Primary Job Functions Include:

1. Wire Services- verify wire transactions and assist customers/branch with wire service questions.

2. Process Wire Transfer Agreement and Online Banking access in accordance with our Wire Transfer Policy.

3. Charge-backs and Returns, Mobile Deposit Review, and the reconciliation of internal bank accounts.

4. Scanning End of Day wire documents and preparing end of month reports.

5. Assist branches and Deposit Operations Staff as needed. Processing of various daily tasks within the department, which is not limited to, but will include the following: Large Items, Stop Suspects, Closed Accounts, Zero balance, PIM report, Pre-note report, Controlled Accounts, Non-posted Items, Charge-backs and Returns, Mobile Deposit Review, and the reconciliation of internal bank accounts.

6. Providing support to customers on the following deposit products: Online Banking, Mobile Banking, Bill Pay service, Positive Pay, ACH Manager/ACH processing, Remote Deposit, wire services, merchant service, debit cards, and other related deposit products and services as they are added to banks list of products and services.

7. Performing research on deposit accounts for internal purposes.

8. Filing, scanning, and indexing deposit related documents.

9. Accepting and processing phone and electronic requests for deposit service assistance in a prompt and courteous manner.

10. Developing a positive working relationship with customers and all personnel,

foster a “team” attitude, and support other staff members as requested.

11. Provide staff support on their assigned duties, and cross-train within the department.

12. Participation in the department schedule, which will vary from time to time, but generally will be Monday-Friday 8:00AM – 5:00PM, to allow a 40-hour work week.

Job Description: Wire Services/Customer Service Support

13. Ability to provide support to staff and perform other related duties as assigned by your supervisor/bank management.

14. Correctness in performing each task is required, as well as displaying a positive attitude in performing all assigned tasks.

Job Requirements:

1. Previous bank experience/wire experience preferred.

2. High School education required.

3. Computer experience required, at a minimum, with Microsoft Word and Excel, Microsoft Outlook/Windows, and the internet.

4. Familiarity with standard operations of financial institutions and requirements.

5. Must be proficient in typing with accuracy, and possess good grammar/writing skills, and familiarity with general office practices.

6. Must be capable of effectively performing detail-oriented tasks, ability to multi- task and prioritize assigned duties (with interruptions at times), good time management skills, ability to work independently on assigned tasks, and good organization skills.

7. Must understand and apply discretion and good judgment in performing all duties.

8. Good verbal communications skills for phone interaction and face-to-face interaction (with proficiency in the English language).

9. Must possess and practice a positive attitude in support of a “team” environment.

10. Must be US Citizen authorized to work in the United States.

11. Must possess reliable transportation to and from work per work schedule.

12. Must be physically capable to work in a fast-paced environment with a high

volume of customer demands and phone calls.

13. Adherence to all bank policies, banking regulations, and the bank’s Mission

Statement.

14. Flexibility and openness to meeting customers on-site for deposit product demos

or maintenance on bank issued equipment.

15. Must provide exemplary customer service in person and over the phone.

Job Hours:

The position of Wire Services/Customer Service Representative is a full-time position, requiring a 40-hour work week with a consistent schedule, although the work hours for each day may fluctuate due to assignment of daily duties, customer demands, or during staff absences.

General Working Conditions:

In performing the duties of this position, the employee is required to communicate effectively verbally and electronically with others, and to physically be able to sit, stand, walk, and use a keyboard and phone, and other basic office equipment in performing all tasks listed in this Job Description. This position also requires the ability to review and process detailed documents and data accessible on Bank’s computer systems. The employee may be occasionally required to lift and/or move up to 10 pounds in performing some of their duties. The work environment requires appropriate interaction with others to allow a safe and productive environment.

Job Type: Full-time

Pay: $40,000.00 - $47,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Grapevine, TX 76051: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $47,000