Receptionist / Admission Coordinator

POSITION DESCRIPTION: Assumes the responsibility for the coordination of an effective, efficient admission process for all patients by guiding them through the admission process; ensures verification of insurance, including verification of benefits and applicable authorizations, completes preadmission phone calls, accepts co-pays and/or cash pays, completes payment agreements, and completes paperwork according to policy and procedure. This position is responsible for the reception of patients and visitors and for answering incoming phone calls.

WORKING RELATIONSHIPS:

POSITION REPORTS TO: CNO

RELATIONSHIPS WITH OTHERS Demonstrates cooperative work attitude toward and with all employees, physicians, physicians’ staff, management, patients, families, visitors, contract service providers and vendors. Consistently interacts in a manner that is friendly, supportive, courteous, respectful, cooperative and professional.

REQUIREMENTS OF THE POSITION:

EDUCATION, TRAINING, AND EXPERIENCE: High school graduate or equivalent; 2 or more years’ clerical experience, preferably in the health care environment with experience verifying insurance and obtaining authorizations.

ELIGIBILITY: Must be able to provide proof of their identity and their right to work in the United States

Hours: Must be able to work from 6:00 am to 2:30 pm. This is a requirement.

KEY RESPONSIBILITIES OF THE POSITION:

• Completes all facility forms accurately prior to the admission of the patient. This includes labels, forms, and patient information sheets.
• Collates the patient chart to include forms, labels, precertification letters, insurance verification forms, copies of insurance cards, if obtained prior to admission, and other documents as needed.
• Admits patient in an accurate, thorough and timely manner according to procedure
• Identifies the patient utilizing confidentiality.
• Obtains appropriate patient signatures and reviews information with the patient and family for accuracy.
• Make corrections as needed to the patient’s record so that future insurance claims and statements are accurate
• Effectively communicates with patients, physicians, physician office staff and facility staff to admit patients smoothly and effectively.
• Communicates patient information to assure confidentiality and continuity of care.
• Interacts with all patients, families, visitors and fellow employees in a mature, responsible manner to ensure a positive professional environment.
• Extends courtesy and politeness to all customers, exercises tact and understanding
• Inform patients of financial responsibilities not covered by their insurance
• Uses appropriate phone etiquette and skill in transfers of incoming calls, takes accurate messages and pages overhead appropriately.
• Maintains accurate, up to date statistical information in the computer software system.
• Keeps lobby and work area neat and tidy.
• Performs other duties as may be appropriately required or assigned.
• Able to explain/ inform patients of co pay and deductibles.
  
  

JOB COMPLEXITY, SKILLS AND KNOWLEDGE:

• Excellent professional, organizational and communication skills
• General office and/or secretarial skills
• Computer skills, word processing and data entry
• Knowledge of medical terminology
• Multi-task and deadline oriented
• Strong interpersonal skills
  
  

LEVEL OF SUPERVISION: Able to work independently with minimal supervision

PROBLEM SOLVING AND JUDGEMENT

• Demonstrates flexibility in view of interruptions
• Deals effectively with customers
  
  

PROFESSIONAL AND ORGANIZATIONAL KNOWLEDGE

• Stays current on knowledge of office and facility policies and procedures
  
  

MANAGEMENT OF RESOURCES: Uses all resources in a cost-effective manner

COMPETENCY / SKILLS REVIEW: Successfully completes competency/skills review upon hiring and annually.

TEAMWORK

• Extends self to others
• Completes own work in a timely manner to allow others to complete theirs
  
  

ATTENDANCE: Excellent attendance required – willing to work extra hours as needed

MACHINES / EQUIPMENT USED: Computer, printer, copier, fax machine, credit card machine, fax machine, telephone and postage machine.

ENVIRONMENTAL CONDITIONS

• Works in well-lighted and ventilated climate-controlled environment with complicated equipment, some equipment with moving mechanical parts.
• May be exposed to patients who have communicable diseases. With proper techniques, this risk should be minimized.
• Quiet to moderate noise levels. Must be able to hear alarms on equipment, alarms, calls, overhead pages and instructions from physicians or staff.
  
  

Physical Requirements

• Requires extensive mobility: walking, standing, bending, stooping, kneeling, crouching, or crawling.
• Ability to sit for long periods of time.
• Pushing, pulling, and lifting of equipment
• Requires mental alertness and accuracy for decision making.
• Requires ability to speak, hear, and to identify and distinguish colors
• Use of hands to reach, grasp, use fine finger movement and feel fine sensation to discern temperature, texture, size and shape.
• Repetitive motion required for extensive use of computers.
• Good visual acuity
• Ability to lift to 50 pounds.
  
  

DEGREE OF SUPERVISION PROVIDED TO POSITION: Initial training to position, then should be able to function independently within parameters