Business Support Assistant

Primary City/State:

Phoenix, Arizona

Department Name:

Radiology Admin-Clinic

Work Shift:

Day

Job Category:

Administrative Services

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

Banner Imaging offers a customer-focused team that provides a comprehensive range of Medical Imaging procedures in a friendly work environment and career growth opportunities. As a Business Support Assistant, you will be working with our IR providers and RNs. In this role you will be scheduling outpatients for procedures for their liver and renal cancers, interacting with outpatients in consults and over the phone, scheduling follow up scans and labs post procedures and working closely with Banner Central Scheduling and Banner prior authorization departments.

Diagnostic Imaging at Banner University Medical Center - Phoenix is busy, fast paced, and gives you the opportunity to do what you do best: Providing excellent care for patients. Technologists here use state of the art digital imaging equipment to perform over 350 exams per day.

Location: Banner University Medical Center - 1111 E McDowell Rd

Hours: Monday thru Thursday 8am – 430pm & Fridays 7am-330pm

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 800-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 700 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

Position Summary

This position provides administrative services and assistance requiring occasional discretion and judgment. Coordinates a unique set of processes and/or services for an assigned area such as contracting, claims, sales, recruitment, services or billing.

Core Functions

• Provides administrative and customer or vendor services in assigned area. This may include performing business support functions and related administrative tasks to support a program or process.
• Reviews and/or audits documents, forms or invoices for appropriateness/accuracy. Initiates corrective action, as appropriate.
• Corresponds with customers, patients, potential candidates, and vendors using defined formats and procedures, via verbal, electronic and written communications.
• Maintains records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered into departmental application.
• As assigned, prepares, collates, and distributes various reports in a timely and accurate manner. May complete or handle recurring department projects or one-time projects, as directed by supervisor.
• May maintain supply inventories by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies.
• Works independently under general supervision. Represents the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc.
  
  

Minimum Qualifications

Requires a high school diploma or equivalent education and two or more years administrative work experience in a related area.

Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Works independently under general supervision. Represents the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have excellent oral, written and interpersonal communication skills to effectively interact with departmental personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins. Requires the ability to work effectively with common office software, including spreadsheets and word processing. Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.

Preferred Qualifications

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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