What are the responsibilities and job description for the Customer Service/Merchandiser Associate position at BARBEQUES GALORE?
Description
The customer service/merchandiser is responsible for providing effective customer service for all internal and
external customers by using excellent, in-depth knowledge of the company. Other responsibilities include offloading
stock deliveries, processing work orders, and packaging orders for distribution.
Requirements
- Offer a friendly greeting, and a sincere smile, and make eye contact with customers.
- Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
- Types quotes and maintains files for all quotes that are processed.
- Maintains customer name and address database.
- Locate and extract merchandise from shelves and storage areas.
- Confirm merchandise information matches that of the work order.
- Inspect the merchandise for damage, flaws, and irregularities.
- Pack merchandise for delivery.
- Transport packed items to the delivery trucks.
- Unload trucks
- Other duties as assigned.
- Problem Solving/Analysis.
- Time Management.
- Communication Proficiency.
- Teamwork Orientation.
- Reading and interpreting written work orders
- Ability to stand for long periods
- Strong attention to detail
- Ability to lift heavy objects (up to 50lbs)
