Operations Specialist

At BARBRI, we believe every student deserves the most effective educational experience possible. We believe we can bridge the gap between law school and employment by delivering effecting learning and development to aspiring lawyers.

The Operations Specialist will support BARBRI’s execution and delivery of online courses to our broad spectrum of learners in the legal education market. They will prioritize multiple projects based on the needs of the business and work collaboratively on projects that improve the learner experience and operational efficiencies.

You will be a part of a talented team of operations professionals working to deliver world-class legal education products to our students.

Responsibilities include:

• Develop a deep understanding of BARBRI's products and services to effectively and proactively support and advise students on usage
• Ensure accurate information relating to online course support is delivered to all students promptly and accurately
• Onboard contractors and assign and manage an appropriate communication and workflow to ensure the best delivery of legal education to the students
• Work closely with academic contractors and learning coaches to assess student needs and ensure resources are correctly allocated
• Administer website forums, including but not limited to webinar Q&A
• Comfortably navigate between multiple platforms to ensure successful delivery of a superior online legal education product
• Quickly resolve issues and inquiries related to course delivery
• Collaborate with other teams to ensure accuracy of data and content for legal education products
• Perform a wide range of activities for student-facing communications
• Ensure timely delivery of responses to student assignments and inquiries
• Other duties as assigned

Qualifications required for this role:

• Associate degree or 1-3 years of employment directly related to the duties and responsibilities specified above
• Previous use of Salesforce or other CRM systems
• Previous use of Marketo, Hubspot, or other marketing automation software
• Proficient with Microsoft Office365, to include Sharepoint, Forms and OneDrive
• Previous use of LMS software
• Strong attention to detail
• Excellent interpersonal, oral, and written communication skills
• Ability to think critically and identify potential issues before they arise
• A strong work ethic and positive attitude, with a willingness to be flexible
• Ability to work with a diverse team in a fast-paced environment
• Experience in achieving defined results, and exceeding goals and objectives

• Passion for learning and helping others to learn
• Professional & resourceful style with the ability to work independently and as part of a team

Thrive Beyond the Basics: Our Perks Package

We believe your dedication deserves more than just a paycheck. That's why we offer a comprehensive perks package designed to support your well-being and fuel your passions. Here's a taste of what awaits you:

• Competitive Benefits: Health, dental, vision, and life insurance plans to keep you and your loved ones covered. Plus, a healthy contribution to your 401(k) retirement savings.
• Work-Life Harmony: We prioritize a healthy balance. Enjoy generous paid time off, including vacation, sick leave, volunteer and other "personal" days, to recharge and explore your interests.
• Wellness Programs: Stay healthy and happy with an on-site fitness facility in our HQ, discounts on gym memberships, and wellness initiatives to support your physical and mental well-being.
• Continuous Learning Opportunities: As an education company, we believe in the power of learning. Access our extensive library of educational resources, courses, and workshops to enhance your skills and knowledge in both professional and personal development areas.
• Flexible Work Arrangements: We understand the importance of work-life balance. Enjoy flexible work hours and remote work options, allowing you to manage your schedule and responsibilities effectively.
• Opportunities for Growth and Advancement: We're committed to helping you reach your full potential. Benefit from opportunities for career growth and advancement through mentorship programs, volunteer opportunities, performance evaluations, and ongoing feedback/coaching sessions.
• Employee Assistance Program: Life can be unpredictable, and we're here to support you through challenging times. Access our employee assistance program for confidential counseling, legal assistance, and other support services.
• And More!

At Barbri, we believe that investing in our employees leads to mutual success. Join us and be part of a passionate team dedicated to transforming education through innovative technology.

Barbri is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe that diversity fosters creativity, innovation, and success. We are dedicated to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join us in our mission to empower individuals through education and technology. We welcome candidates from all backgrounds to apply and help us build a diverse and inclusive workforce.