What are the responsibilities and job description for the Information Technology Engineer position at Barry Communications?
Barry Communications, Inc., headquartered in Worcester, MA since 1981, provides voice and data solutions to small and medium businesses throughout New England. We partner with industry leaders to offer reliable, cost effective and innovative technology services, including VoIP, cloud, unified communications, disaster recovery, advanced mobility, and local/long distance services. We are currently in a growth mode and seeking a technical individual with the desire to join a team with opportunity to learn and grow within.
- Salary – Negotiated based off skill level.
- Ability to work remote – Working remote negotiable based on geography and skill level.
Job Description:
The responsibilities include:
- Install, support, and troubleshoot network switches, firewalls, routers, virtual servers, and VoIP.
- Serve as a point of contact for customer trouble inquiries.
- Coordinate with 3rd party carriers and vendors to resolve network trouble.
- Maintain service order tickets and keep them up to date with accurate and detailed information.
- Be part of a 24x7x365 support team with on-call duties
Requirements:
- Understanding and expertise of PBX and VoIP
- Understanding and expertise of VMware, voice and data networks (POE switches)
- Excellent trouble-shooting skills
Non-Technical Skills:
- Strong work ethic and commitment to going “above and beyond” for customers.
- Able to work unsupervised, but also willing to seek direction, supervision, and training as needed.
- Strong interpersonal skills and ability to interface with a wide range of customers across many industries.
- Team player willing to help out in all areas.
Preferred:
- Experience with VoIP.
- Experience with network routing and security.
- 4 years’ experience.
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