What are the responsibilities and job description for the Customer Service Representative position at Bassett Furniture?
CUSTOMER SERVICE REPRESENTATIVE
(Upholstery)
The Customer Service Representative will act as a liaison between the customer and the manufacturing plants. We need an enthusiastic and articulate individual who can listen to each customer service issue and offer a solution. The successful associate will have a strong command of the Company’s customer service policies, and be well trained in product knowledge which is critical for offering quick and accurate assistance to customers. This position is based at our Upholstery headquarters in Newton, NC.
Responsibilities:
Answer product problems, service questions and general concerns.
Maintain a high level of professionalism with clients and sales reps and work to establish a positive rapport with every caller.
Work with the management team to stay updated on product knowledge and to check if there is a question about the status of an order.
Enter parts orders, customer orders as well as issuing repairs and returns for customers.
Qualifications/Skills:
Prior customer service experience in furniture preferred
High school diploma/GED required (Associate degree in a business related field preferred)
Ability to remain “cool headed”, professional and courteous with customers at all times
Ability to communicate effectively with management
Excellent verbal and written communication skills
Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.
EEO/AA-M/F/V/D
