General Manager - Sales and Service

Key Responsibilities:

Would you like to join a successful tire center location with 35 years in the community backed by the support of a strong and thriving commercial tire dealer, service center and retread manufacturing company with 80 years in business? We have an incredible opportunity for a Store Manager position based out of Kansas City, MO to join the Bauer Built network of locations in the Upper Midwest.

In the Bauer Built organization, the Store Manager “owns” their location, so a strong entrepreneurial spirit would be ideal. The Store Manager is responsible for the day-to-day workings of the entire facility while ensuring that company standards and safety protocol are followed and the store remains profitable. They are the liaison between management and the facility as well as employees and customers. An essential part of this position is to create a positive work environment that speaks to our employee and customer commitments and foster good communication and strong business practices. This position will be hands-on and will work in the business directly. Hours of operation are Monday through Friday 7:30 a.m. to 5:00 p.m., closed weekends.

Responsibilities:

Sales Development – direct Bauer Built’s sales representatives to achieve established sales objectives

• Determine sales strategies and tactics to improve the profitability of the sale
• Set clear targets for your sales representative and work closely with them on their sales process
• Maintain strong relationships with key customers and calls on them as appropriate

Operational Excellence - manage tire center efficiently

• Manage inventory, accounts receivable, and accounts payable
• Conduct self-audits per the franchise agreements and achieve desired results on expected KPI’s by effectively managing service performance.
• Protect and maintain company assets including property, plant, equipment, and vehicles 

Customer Service Cultivation – provide a level of service to our customers that is the best, then strive to make it better

• Serve as a role model for our customer commitment and keep the customer experience front of mind for employees
• Coach employees on their interactions with customers to ensure customers receive exceptional service
• Demonstrate, communicate and support Bauer Built's commitment to customers and holds employees accountable for the same

Team Leadership – build and retain an engaged and productive team

• Set clear direction for the tire center and establishes a culture of trust and respect
• Provide employees with the training and support needed to develop their knowledge, skills, and abilities
• Address work performance concerns promptly and holds direct reports accountable for good behavior and performance

Financial Management – manage center revenue and expenses to maximize bottom-line return

• Review financial statements monthly to compare performance to plan
• Maximize store gross profit by consistently monitoring results and product/service pricing and establish, challenge, or adjust pricing as needed

• Control payroll and other expenses. Ensures that inventory, A/P, and A/R are appropriately managed, assets are secure and policies and procedures are followed

Qualifications and Benefits:

The successful candidate will have a minimum of 3 years of management experience in the tire industry or related area. Other requirements include strong leadership skills, an entrepreneurial mindset, the ability to evaluate sales and profit performance and control expenses, the ability to work well under pressure and handle multiple tasks, and strong customer service orientation.

Benefits:

• Competitive base salary with bonus based on store profitability
  • Salary range $90-$110,000 per year plus a generous bonus program that brings the 1st year compensation potential to $150,000 plus!
• 401(k) retirement plan with a 100% company match up to 7% of your contributions
• Health, dental, vision and company-paid life insurance eligible after 60 days on the job
• Holiday pay with no waiting period
• Paid vacation
• Long term disability insurance
• Continuous employer-paid development, training, and certification opportunities

Salary : $90,000 - $110,000