Bilingual Patient Service Specialist

This is not your typical front desk, receptionist position – it’s so much more! Working as a Patient Services Specialist at Bay Area Pediatrics can be a highly fulfilling job that allows you to not only have a positive impact on the patient’s experience, but also your coworkers’ experience, and the results we achieve as a Medical Home for our patients.

At Bay Area Pediatrics, every team member has a critical role to play in the success of our patients and our office. As a Patient Services Specialist, your performance is one of the keys to our ability to consistently provide a great place for patients to receive care, as well as a great place for employees to work. So while you will be stationed at the front desk, you will be making an impact on every patient’s care experience.

Bay Area Pediatrics providers and our team are dedicated to the children and communities we serve and to delivering an exceptional patient experience in a welcoming, positive, and helpful environment. This Patient Services Specialist position goes above and beyond the normal duties of a secretary or receptionist. As an employee at Bay Area Pediatrics, you will have the ability to impact people’s lives in truly meaningful ways every day. We are looking for someone to join our team who will help us make a positive impact on our families.

General Requirements: The ideal Bay Area Pediatrics employee is…

· Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patients

· Patient-centric mindset: the patient always comes first and you will make the first and last impression on them

· Exceptional communication skills: communicate proactively and with empathy

· Detail-oriented: people count on you to ensure all the details are done correctly the first time around

· Team Player: you will be an integral part of a clinical team

Responsibilities:

The ideal candidate possesses the ability to perform the following patient services activities with positivity and excellence:

· Warmly greet every patient with eye contact and a smile

· Register new patients and let them know what to expect during their visit

· Schedule appointments

· Verify insurance and present information to patients clearly and concisely

· Collect co-pays

· Obtain insurance authorizations when required

· Be a team player

Schedule:

· Type of Employment: Full time

· Hours: 40 per week - this includes Saturday rotation

· Medical plan: Yes (24 hours)

· Retirement plan: Yes (32 hours)

· Previous medical office experience: Required

· Previous experience with insurance/billing: Preferred

We are looking for someone with strong people skills, a willingness to learn general receptionist duties, and a team player!

Qualifications:

Minimum Qualifications:

· Must be fluent in Spanish and English

· High School graduate - or equivalent

· Previous experience in a medical office

Preferred Qualifications:

· Insurance Verification experience

· Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc.)

Additional Data:

At Bay Area Pediatrics, we achieve results through our strong cultural behaviors and want employees to:

· Be Patient-Centered: focus on the needs of patients to help improve their lives

· Build Trust: speak up, make good decisions, and trust others to do the same

· Own the Future: own your success and take action to build a successful career

· Think First: understand that good data is key to achieving superior results

· Celebrate Success: recognize and reward others for the value they create

· Create Change: innovate in how you perform your role

Bay Area Pediatrics is a leading provider of pediatric care on the Eastern Shore of Maryland on Kent Island. Our providers and our team are dedicated to the communities we serve and to delivering an exceptional patient experience in a welcoming and positive environment.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Language:

• Must be fluent in Spanish and English (Required)

Work Location: In person

Salary : $19