Patient Services Representative

We are currently hiring a Patient Services Representative! If you enjoy a fast-paced medical environment, contributing to high-quality patient care, and value being part of a team-oriented work environment, you may be the right person for the position. Apply Today!

Job Purpose: Patient Services

The Patient Services Representative manages front desk operations, including greeting and directing patients, processing co-pays and payments, answering account balance inquiries, and updating registration and insurance information.

Qualifications, Education, & Experience

• High school diploma or equivalent; associate’s degree or higher preferred.
• Minimum of 1-2 years of experience in a customer service role, preferably in a healthcare setting.
• Bilingual skills are a plus.

Essential Responsibilities: Patient Services

Patient Interaction:

• Greet patients and visitors in a friendly and professional manner.
• Assist patients with ensuring all necessary patient registration information is collected and recorded accurately.
• Answer and manage incoming calls
• Verify and update patient information in the guarantor account through registration.
• Assist patients in completing necessary forms and documentation.

Billing and Insurance:

• Collect and process patient payments, including co-pays and outstanding balances.
• Verify patient insurance information and assist with insurance-related inquiries.
• Provide patients with information about billing procedures and answer questions related to their accounts.

Customer Service:

• Address patient concerns and complaints promptly and courteously.
• Provide information about clinic services, policies, and procedures.
• Maintain a clean and welcoming reception area.

Administrative Support:

• Assist with administrative tasks such as filing, faxing, and photocopying.
• Support other clinic staff with various tasks as needed.
• Participate in team meetings and contribute to process improvement initiatives.
• Handle confidential information and materials appropriately and maintain a secure work area
• Ensure compliance with company policies and procedures as applicable to area(s) of responsibility
• Other duties as assigned

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Profit sharing
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Coos Bay, OR 97420 (Required)

Ability to Relocate:

• Coos Bay, OR 97420: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $22