Student Employee - IT Technician

Internship Summary: 

The Student Employee – IT Tech will resolve entry-level helpdesk issues, be exposed to daily interactions in a professional environment, and will learn how to problem solve to ensure the institution continues to function while serving the student body. 

Essential Duties and Responsibilities: 

• Answers phones for I.T. Department technical support resolving entry-level helpdesk issues. 
• Maintains records about current and past jobs/work orders ensuring proper documentation. 
• Provides follow-up (customer service) on work orders. 
• Checks in all shipments into the I.T. Department and documents in work order tracking system. 
• Will assist in the upgrade, setup and migration of PCs. 

• Wil assist Technicians with the troubleshoot/analyze PC system problems and exercise resourceful methods to resolve identified problems. 
• Will assist with installation of software on client/server systems. 
• Attend and participate in meetings and training opportunities required by the position, including Title IX, Drug-Free Workplace, and Safety Training. 

Required Knowledge, Skills, and Abilities: 

• Communication and organizational skills. 
• Guest service skills. 
• Computer application skills to include Microsoft Office. 
• Working knowledge or ability to learn office equipment such as fax machine, copiers, and printers. 

• Respect for the confidentiality of all information received. 
• Demonstrated personal integrity, sound judgment, and dependability. 
• Professional demeanor while representing BMCC. 

Eligibility Criteria: 

Student must meet and maintain al eligibility criteria during employment 

• Must be an enrolled student at Bay Mills Community College preferably within the Computer Information Systems. 
• Must have Satisfactory Academic Progress as defined in BMCC’s Student Handbook:
  • Grade Point Average of 2.0 (cumulative)
  • Successful completion of 67% of credits attempted at BMCC on a cumulative basis.
• Must be enrolled in at least 6 credits in the semester the paid internship will be awarded.
• Must have attendance of 70% or higher in all classes.
  

To Apply submit Resume AND Cover Letter here in BambooHR:  OPEN UNTIL FILLED

Salary : $14